I had itunes on my computer just fine, and had a shuffle with it. Plugged in a new ipod, said my itunes version is old needs updating. Fine I said though I thought this was weird since this ipod, although new, was a bit older than some of the newer models. Anyway, updated iTunes but now it complains quicktime version is too old, even though it came with the iTunes I just downloaded. Ive redownloaded numbers of times, as have I unisntalled them. No difference, said I need version 7.1.3 or something like that, which is what I have or at least should have.