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Explorer freezes on startup


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#1
jessdf

jessdf

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I don't know if anyone can help because my description of the prob might be too vague but here goes: my computer starts to the point where explorer would normally load then freezes with the "explorer has performed an illegal operation" message. After that all I can do is shut the computer down thru ctrl+alt+del. Also I've tried starting in safe mode with the same result. Anyone got any ideas/help??
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#2
coachwife6

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Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and post your log as a new topic in the Hijack This forum. It will get a better response there from the people most qualified to analyze logs.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#3
jessdf

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Oh wait, I forgot to mention one really important thing - it's not this computer that I'm having trouble with! sorry, it's another one. is there any point to me downloading the hi-jack this program?
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#4
gerryf

gerryf

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no...no point.

Can you tell me what was going on before this problem first occured?

Do you have a windows CD?

Do you have a working floppy drive?
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