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Computer having trouble connecting using router

Started by Bucket Mouse , Nov 12 2006 04:13 PM

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#1
Bucket Mouse
Posted 12 November 2006 - 04:13 PM

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Three of us have been trying to connect a computer thru a router to cable Internet all evening and we have determined that the computer is not talking to the router properly. The jack is fine (we plugged in my laptop and it worked) and the computer connects fine when we connect it DIRECTLY to the modem. However, when we attempt to connect thru the router, we get a yellow !

If this has anything to do with it, we just moved house. All the OTHER computers in the house (both Windows XP and a laptop using Windows 98) are able to connect thru the router fine. It's just this one.

The computer is running Windows XP and the router is a Netgear. We are on an RJ 45 network.

Bucket

Edited by Bucket Mouse, 12 November 2006 - 04:50 PM.

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#2
Facedown98
Posted 12 November 2006 - 04:48 PM

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Hi. Is this a wireless router?
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#3
Bucket Mouse
Posted 12 November 2006 - 04:49 PM

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Nope, this is an RJ45.
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#4
Kurenai
Posted 12 November 2006 - 09:13 PM

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Go to Start -> Control Panel -> Network Connections, right click on the Local Area Connection, and go to Status. Click the Support tab, and let us know what you see there for IP Address.
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#5
Bucket Mouse
Posted 13 November 2006 - 07:01 PM

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Clicking on Status gets the yellow ! message which reads in part "The network did not assign a network address to the computer." Tried "Repair" and it gave the error message of "Couldn't renew IP address."
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#6
Kurenai
Posted 14 November 2006 - 02:40 AM

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Which port on the router (label on it) is your computer plugged in to?
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#7
Bucket Mouse
Posted 14 November 2006 - 07:13 PM

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We have the computer plugged into a wall jack downstairs, which is connected to a wall jack upstairs that is connected to port #3 on our router.
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#8
Kurenai
Posted 14 November 2006 - 10:38 PM

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Well, if computers connected directly to ports on the router can get an IP, and this one connected through wall jacks cannot, we'd be forced to assume that there is something wrong with the wiring in between.
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#9
Bucket Mouse
Posted 15 November 2006 - 05:49 PM

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We looked into that. I plugged my laptop into the wall using the same configuration and everything was OK.
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#10
Bucket Mouse
Posted 15 November 2006 - 07:34 PM

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Apologies for the double post, but the problem has been solved: My father went back to a restore point before we made the move. :blink:

Thank you all for your help. :whistling:
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