NORAD carried out its first Santa tracking in 1958 after inheriting the tradition from CONAD. Since that time, Canadian and American men and women who work at NORAD have responded to phone calls from children personally. Additionally, media from all over the world call NORAD on Christmas Eve for updates on Santa's location. Last year this Website was visited by millions of people who wanted to know Santa's whereabouts. This year, the information is provided in six languages.
NORAD relies on many volunteers to help make Santa tracking possible. Hundreds of volunteers spend part of their Christmas Eve at the Santa Tracking Operations Center answering phones and emails to provide Santa updates to thousands of inquiring children worldwide.