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Laptop Touch Pad Mouse not working


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#1
strikermed

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Hi all,
I own a Compaq presario V 2000 laptop... I was doing normal operations with it and suddenly my mouse touch pad just stopped responding. I have an on off switch that can turn it on and off, and that doesn't even light up anymore. I went back and reset the device, and it will allow me to turn on and off the pad, indicated by a light right next to the button, but the pad is still not responding. Right now I am reinstalling all the original drivers, but from the looks of it, since it has already passed the drivers for the touchpad, it is still not responding. Also, when I go to control panel and check mouse options, I got to the device tab and no devices are detected. I checked under hardware manager and there is nothing there showing me that it doesn't have a driver installed already.
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#2
Facedown98

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Hi. Is this laptop still under warranty?
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#3
strikermed

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Yes it is still under waranty, I'm looking into that as we speak. I have called up tech support, and they went through their whole process, and naturally it comes down to what I figured, it's a hardware problem... Does anyone know of an easier way to get it serviced without shipping it out? I need it for classes, and it's difficult to have it if I have to ship it away for 10 days.
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#4
Facedown98

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Well, if it is indeed a hardware problem, then the only thing to do is replace the part... The good thing about the warranty is that you're covered for free... You could always take it into a shop, but why pay? If you need it for school, will student services loan you a laptop until it comes back? You could transfer your files over without difficulty.
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#5
strikermed

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I'll have to manage for about a week, luckily this happened during break... I appreciate the help. I sent it in through Compusa, who is very good with helping people who have waranty covered devices. They just have me check it in and they take care of the rest. THanks again
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#6
Facedown98

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No problem. Sorry we couldn't get you a replacement laptop though. I guess if any time for a laptop to go, this was it lol Keep us updated :whistling:
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