[jenfrompa]

Hello,
Great Site! First post here. I have a Dell which is about ready to be thrown out the window (which is another issue altogether!) using Windows 98.

Have used an HP 5100 All-in-One printer/scanner/copier/fax with no problems for about 6 months.

Just yesterday, it stopped scanning (I figure, just in time as the warranty runs out!

Clicking on the scan button or actually pressing the scan button on the actual scanner results in the scanning window appearing, but only semi "drawn"--half a Hewlett Packard logo appears in the background and one of the only options is to preview or accept which each do nothing.

The scanner itself does nothing--the lamp does not warm up--no sounds or movement at all!

Any help/suggestions/mutual offerings of sympathy would be appreciated!

HAPPY THANKSGIVING!

Jennifer

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Hi. If you're pressing the button and the lamp isn't moving , or no sounds are being made, I'm tempted to scream a hardware problem... The warranty ran out?

[Facedown98]

Hi. If you're pressing the button and the lamp isn't moving , or no sounds are being made, I'm tempted to scream a hardware problem... The warranty ran out?

[jenfrompa]

I'm just guessing that the warranty ran out--that would be my luck, I suppose!

I've tried uninstalling and reinstalling---would installing new drivers help?

Thanks!

Jennifer

[Facedown98]

Yes, always try reinstalling first. If not, install yourself an updated driver from HP's website, and see if that helps. Check for that warranty, you might need it.