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HP 5100 All In One Printer/Scanner now won't SCAN


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#1
jenfrompa

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Hello,
Great Site! First post here. I have a Dell which is about ready to be thrown out the window (which is another issue altogether!) using Windows 98.

Have used an HP 5100 All-in-One printer/scanner/copier/fax with no problems for about 6 months.

Just yesterday, it stopped scanning (I figure, just in time as the warranty runs out! :whistling:

Clicking on the scan button or actually pressing the scan button on the actual scanner results in the scanning window appearing, but only semi "drawn"--half a Hewlett Packard logo appears in the background and one of the only options is to preview or accept which each do nothing.

The scanner itself does nothing--the lamp does not warm up--no sounds or movement at all!

Any help/suggestions/mutual offerings of sympathy would be appreciated!

HAPPY THANKSGIVING!

Jennifer :blink:
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#2
Facedown98

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Hi. If you're pressing the button and the lamp isn't moving , or no sounds are being made, I'm tempted to scream a hardware problem... The warranty ran out?
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#3
jenfrompa

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I'm just guessing that the warranty ran out--that would be my luck, I suppose!

I've tried uninstalling and reinstalling---would installing new drivers help?

Thanks!

Jennifer
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#4
Facedown98

Facedown98

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Yes, always try reinstalling first. If not, install yourself an updated driver from HP's website, and see if that helps. Check for that warranty, you might need it.
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