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Computer running slow


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#1
Lynne25

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I am trying to fix my Boyfriends computer as it is running very slow it takes about 10 mins to get on to the internet an to open up any normal programs like word etc I have run all the usual stuff Nortons, disk clean up i ahve installed tune up software which removed alot of stuff but still it's runnign slow and there is only 14% memory. Any advice would be grateful.
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#2
fleamailman

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Hi, welcome to this site
remember we are working blind so bare with us
to help others reply to your question
if you haven't mentioned it yet:
- what model of computer
- what os, XPpro or home
- how old is it

well if the below cleanup doesn't work then we will have to think about hardware or malware


Time to use your "runbox" to clean your computer,
(all these steps are done with the run box then)

deleting the prefetch files
-----------------------------
runbox command
- press keyboard buttons: winkey + r
- paste in the slot: prefetch
- press: enter
(the prefetch folder opens)
- press: ctrl + a
(select all is the same)
- press: shift + del
(deletes without prompt)

disc clean up
---------------
runbox command
- press keyboard buttons:winkey + r
- paste: cleanmgr.exe
- choose drive(normally C: )
- press: enter
(this process can take a long time)

checkdisk
------------
runbox command
- press the keyboard buttons: winkey + r
- paste in the slot: chkdsk /f /r
- press: enter
( black window appears)
- press: Y button
- press: enter
- reboot the comp
(this process is the longest, worse the screen may be
lost before hours later the computer arrives at the welcome screen)

disc defragmenter
----------------------
runbox command
- press the keyboard buttons: winkey + r
- paste in the slot: dfrg.msc
- press enter
(this process can take a long time)

deleting internet cookies, files and history
-------------------------------------------------
- press the keyboard buttons: winkey + r
- paste in the slot: inetcpl.cpl
- press: enter
- click: delete cookies
- click: delete file
- click: clear history

disable unwanted startups
------------------------------
runbox command
- press: winkey + r
- paste: msconfig
- press: enter
- click tab: start ups
- keep: the AV and firewall entriies enabled,
- disable: 100% unused or unneeded entries
- Unsure about the start up: http://www.bleepingc...r.com/startups/
(IMPORTANT: enable all startups before running the Hijackthis program)


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#3
Lynne25

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Hi I have done all that before I posted. Thanks
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#4
harrythook

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if you haven't mentioned it yet:
- what model of computer
- what os, XPpro or home
- how old is it


Helpful information :whistling:
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#5
Lynne25

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if you haven't mentioned it yet:
- what model of computer
- what os, XPpro or home
- how old is it


Helpful information :whistling:



it runs on Win XP Home edition
it's 2 & 1/2 years old
how can I find you other info as I said its my Boyfriends computer and i am unsure of all the details.
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#6
Lucababy

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Press Ctrl + Alt + Delete when in task manager look at the bottom of the window and check your CPU ussage. If you CPU ussage is over 90% then your problem is that explorer.exe is using up all your CPU. This is a compliacted problem that is extremely hard to fix, it can though be fixed in the registry edit or reseting your OS and starting again, which is what I had to do. Google 'CPU explorer.exe' for personal responses to help you out...

If your CPU ussage is around 90 to 100% then check explorer.exe to see what CPU its takining up

Good Luck :whistling:
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#7
Lynne25

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Press Ctrl + Alt + Delete when in task manager look at the bottom of the window and check your CPU ussage. If you CPU ussage is over 90% then your problem is that explorer.exe is using up all your CPU. This is a compliacted problem that is extremely hard to fix, it can though be fixed in the registry edit or reseting your OS and starting again, which is what I had to do. Google 'CPU explorer.exe' for personal responses to help you out...

If your CPU ussage is around 90 to 100% then check explorer.exe to see what CPU its takining up

Good Luck :whistling:



Hi there cheched this and it is sitting between 0% and 21%
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#8
fleamailman

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since you have done the basic clean up, there remains only hardware and malware as options here, I suggest having your processes seen to at security here link below, that is after following the steps mentioned within the link,

http://www.geekstogo..._Log-t2852.html

btw laptop or desktop

Edited by fleamailman, 25 November 2006 - 10:20 AM.

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#9
Lynne25

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since you have done the basic clean up, there remains only hardware and malware as options here, I suggest having your processes seen to at security here link below, that is after following the steps mentioned within the link,

http://www.geekstogo..._Log-t2852.html

btw laptop or desktop



It's a desktop cheesrs for your advise I will have a good and let you know how I get on.
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