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please help with popups


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#1
craigthompson70

craigthompson70

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followed all instructions for malware removal before posting hijack log. Has improved but still getting popups. Please help! Thank you so much

Logfile of HijackThis v1.99.0
Scan saved at 7:21:18 PM, on 03/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\vzlzln.exe
C:\WINDOWS\system32\picsvr\picsvr.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\Outlook Express\msimn.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Kristi Thompson\Desktop\HijackThis.exe

N1 - Netscape 4: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Program Files\Netscape\Users\default\prefs.js)
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [ujdxihccwy] C:\WINDOWS\system32\daswdu.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [nsvcin] C:\WINDOWS\system32\n20050308.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\system32\vzlzln.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: JT's Blocks - http://download.game...ts/y/blt1_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt2_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.game...ts/y/sdt1_x.cab
O16 - DPF: Yahoo! Word Racer - http://download.game...nts/y/wt1_x.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...81/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} (Blockwerx Control) - http://mirror.worldw...x/blockwerx.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) - http://mirror.worldw...jo/wordmojo.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://hoylegames.si...cherControl.cab
O16 - DPF: {B24F0664-7DDA-40B6-B38C-A4FD68DE8685} - http://gosolo1.centr...aDownloader.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...358/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3EB9AAE-3781-4F34-A354-468BBB28E4D7}: NameServer = 207.69.188.187 207.69.188.186
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)
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#2
njustice

njustice

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craigthompson70,

Hello! and welcome to G2G forums.

===============

Go to www.trendmicro.com, and then:

1. Click "Free Online Scan".
2. Click "Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's done:

1. Select all available drives.
2. Check(tick) "Auto Clean".
3. Click "Scan".

When it completes, post back the full filename of any files that cannot be cleaned or deleted.


===============

Go to Add/Remove programs and remove(uninstall) the following, if present:

Deals Online
Desktop Search


===============

Download LSPFix and unzip to your desktop, then run it. Now, we need to:

1. Check(tick) "I know what i'm doing".
2. Click on (highlight) each occurance of the following, one at a time:

dolsp.dll

3. then click ">>", moving each one, individually, to the 'Remove' pane.
4. (double-check, and make sure that only the above files are in the 'Remove'pane.)
5. Click "Finish >>"


===============

Download, then unzip to "C:\HJT", the newest version of HiJackThis; version 1.99.1. Then repost your log, either now, or after following the steps in the solution (if provided in this post). This version has features that might be more helpful in 'cleaning' up your system.

===============

Run HiJackThis then:

1. Click "Config..."
2. Click "Misc Tools"
3. Click "Open Process manager"

-

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\system32\vzlzln.exe
C:\WINDOWS\system32\picsvr\picsvr.exe
C:\WINDOWS\system32\nsvsvc\nsvsvc.exe

Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


O4 - HKLM\..\Run: [ujdxihccwy] C:\WINDOWS\system32\daswdu.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [nsvcin] C:\WINDOWS\system32\n20050308.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\system32\vzlzln.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
...(Unless you've set these with a anti-spyware program like SpyBot's Immunize feature, have HiJackThis fix this.)

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm (HKCU)

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://hoylegames.si...cherControl.cab
O16 - DPF: {B24F0664-7DDA-40B6-B38C-A4FD68DE8685} - http://gosolo1.centr...aDownloader.cab

O23 - Service: ZESOFT - Unknown - C:\WINDOWS\zeta.exe (file missing)


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to"view system and hidden files/folders":

folders...

C:\WINDOWS\system32\picsvr
C:\WINDOWS\system32\nsvsvc
C:\WINDOWS\isrvs

files...

C:\WINDOWS\system32\vzlzln.exe
C:\WINDOWS\system32\daswdu.exe
C:\WINDOWS\farmmext.exe
C:\WINDOWS\system32\n20050308.exe
c:\windows\system32\dolsp.dll

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them from "Safe Mode".

===============

Post back a new log, report any problems and let me know how everything goes.

IMPORTANT! PLEASE do not restart your computer unless asked, restarting can reinfect your computer resulting in us starting the cleaning up process all over!

-

~Njustice~
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#3
craigthompson70

craigthompson70

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ty so much for your time. This is what trendmicro said it could not clean or delete:

TROJ AGENT MR C:Windows/system32/dolsp.dll
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#4
craigthompson70

craigthompson70

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Logfile of HijackThis v1.99.1
Scan saved at 9:02:47 PM, on 03/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\vzlzln.exe
C:\WINDOWS\system32\picsvr\picsvr.exe
C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\DOCUME~1\KRISTI~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

N1 - Netscape 4: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Program Files\Netscape\Users\default\prefs.js)
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [ujdxihccwy] C:\WINDOWS\system32\daswdu.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [nsvcin] C:\WINDOWS\system32\n20050308.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\system32\vzlzln.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {16BF42FD-CA0A-4f48-819D-B0343254DD67} - file://C:\Program Files\UpromiseRemindU\System\Temp\upromise_script0.htm (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: JT's Blocks - http://download.game...ts/y/blt1_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt2_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.game...ts/y/sdt1_x.cab
O16 - DPF: Yahoo! Word Racer - http://download.game...nts/y/wt1_x.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...81/mcinsctl.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} (Blockwerx Control) - http://mirror.worldw...x/blockwerx.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) - http://mirror.worldw...jo/wordmojo.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://hoylegames.si...cherControl.cab
O16 - DPF: {B24F0664-7DDA-40B6-B38C-A4FD68DE8685} - http://gosolo1.centr...aDownloader.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...358/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3EB9AAE-3781-4F34-A354-468BBB28E4D7}: NameServer = 207.69.188.187 207.69.188.186
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe (file missing)
  • 0

#5
njustice

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craigthompson70,

Let's continue on with the fix...you may want to print this out as we'll be disconnecting from the internet.


===============

Download Ad-aware SE from: http://www.majorgeek...ownload506.html

Install the program and launch it.

First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Disconnect from the internet.

Next, we need to configure Ad-aware for a full scan.
  • Reconfigure Ad-Aware for Full Scan as per the following instructions:
    • Launch the program, and click on the Gear at the top of the start screen.
    • Under General Settings the following boxes should all be checked off: (Checked will be indicated by a green circle with a check mark in it, Un-Checked is a red circle with an X in it. If it is greyed out, those features are only available in the retail version.)
      • "Automatically save logfile"
      • Automatically quarantine objects prior to removal"
      • Safe Mode (always request confirmation)
      • Prompt to update outdated confirmation) - Change to 7 days.
    • Click the "Scanning" button (On the left side).
    • Under Drives & Folders, select "Scan within Archives"
    • Click "Click here to select Drives + folders" and select your installed hard drives.
    • Under Memory & Registry, select all options.
    • Click the "Advanced" button (On the left hand side).
    • Under "Shell Integration", select "Move deleted files to Recycle Bin".
    • Under "Log-file detail", select all options.
    • Click on the "Defaults" button on the left.
    • Type in the full url of what you want as your default homepage and searchpage e.g. http://www.google.com.
    • Click the "Tweak" button (Again, on the left hand side).
    • Expand "Scanning Engine" by clicking on the "+" (Plus) symbol) and select the following:
      • "Unload recognized processes during scanning."
      • "Obtain command line of scanned processes"
      • "Scan registry for all users instead of current user only"
    • Under "Cleaning Engine", select the following:
      • "Automatically try to unregister objects prior to deletion."
      • "During removal, unload explorer and IE if necessary"
      • "Let Windows remove files in use at next reboot."
      • "Delete quarrantined objects after restoring"
    • Click on "Safety Settings" and select "Write-protect system files after repair (Hosts file, etc)"
    • Click on "Proceed" to save these Preferences.
    • Click on the "Scan Now" button on the left.
    • Under "Select Scan Mode, be sure to select "Use Custom Scanning Options".
  • Close all programs except ad-aware.
  • Click on "Next" in the bottom right corner to start the scan.
  • Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted to.
  • After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.
===============

Go to Add/Remove programs and remove(uninstall) the following, if present:

Desktop Search

The above could appear anywhere within the entry. Be careful not to remove any personal or system software.

===============

Next, Open a command prompt by:

1. Clicking "Start", then "Run...".
2. Enter "cmd" (without the quotes).
3. Enter "services.msc" (without the quotes).

-

Now, locate and 'stop' the following services, if present:

ZESOFT ... (C:\WINDOWS\zeta.exe)

Look carefully, since the name of the service (above) can be anywhere in the entry; also be careful not to 'stop' any required system services.


===============

Run HiJackThis then:

1. Click "Config..."
2. Click "Misc Tools"
3. Click "Open Process manager"

-

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\system32\vzlzln.exe
C:\WINDOWS\system32\picsvr\picsvr.exe
C:\WINDOWS\system32\nsvsvc\nsvsvc.exe

Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.

===============

Before we begin, let's move HiJackThis to it's own folder; like c:\HJT. When we're done 'cleaning' off your system, we're going to 'flush' the temporary folders which, with HiJackThis in it's current location, we'll lose both the program and the backups it creates. These backups are important in case we need to restore any 'fixed' entry(s) later.

Also move the "Backups" folder, for HiJackThis, if present.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


O4 - HKLM\..\Run: [ujdxihccwy] C:\WINDOWS\system32\daswdu.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [nsvcin] C:\WINDOWS\system32\n20050308.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\system32\vzlzln.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
...(Unless you've set these with a anti-spyware program like SpyBot's Immunize feature, have HiJackThis fix this.)

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150...ip/RdxIE601.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://hoylegames.si...cherControl.cab
O16 - DPF: {B24F0664-7DDA-40B6-B38C-A4FD68DE8685} - http://gosolo1.centr...aDownloader.cab

O23 - Service: ZESOFT - Unknown owner - C:\WINDOWS\zeta.exe (file missing)


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to"view system and hidden files/folders":

folders...

C:\WINDOWS\system32\picsvr
C:\WINDOWS\system32\nsvsvc
C:\WINDOWS\isrvs

files...

C:\WINDOWS\system32\vzlzln.exe
C:\WINDOWS\system32\daswdu.exe
C:\WINDOWS\farmmext.exe
C:\WINDOWS\system32\n20050308.exe

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them from "Safe Mode".

===============

Clean out the temporary and temporary Internet files. Go to "Start" => "Run" and type in the box: "cleanmgr". Let it scan your system for files to remove. Make sure these 3 are checked and then press "ok" to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

===============

Reboot your computer.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
http://housecall.tre.../start_corp.asp


Please post the logs from both virus scans and Hijackthis log , report any problems and let me know how everything goes.

IMPORTANT! PLEASE do not restart your computer unless asked, restarting can reinfect your computer resulting in us starting the cleaning up process all over!

-

~Njustice~
  • 0

#6
craigthompson70

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Followed all your instruction. Activescan log listed below. Adaware scan comes up clean. Thanx for all ur help. I'm still getting some less frequent popups, but overall things are definitely getting better!

Incident Status Location

Adware:Adware/QoolShown No disinfected C:\WINDOWS\system32\tybybgt.dll
Virus:Trj/Small.HQ Disinfected Operating system
Spyware:Spyware/BargainBuddy No disinfected Windows Registry
Adware:Adware/Gator No disinfected C:\WINDOWS\gator*.log
Adware:Adware/IPInsight No disinfected C:\WINDOWS\inf\farmmext.inf
Adware:Adware/ISearch No disinfected C:\WINDOWS\isrvs
Adware:Adware/Twain-Tech No disinfected C:\DOCUME~1\KRISTI~1\LOCALS~1\Temp\THI*.tmp
Adware:Adware/WildTangent No disinfected C:\Program Files\WILDTANGENT
Adware:Adware/BTGrab No disinfected Windows Registry
Virus:W32/Spybot.QV.worm Disinfected C:\Documents and Settings\All Users\Start Menu\Programs\Startup\naca.exe
Adware:Adware/IPInsight No disinfected C:\Documents and Settings\Kristi Thompson\Local Settings\Temp\THI3FE7.tmp\farmmext.inf
Virus:W32/Spybot.QV.worm Disinfected C:\Documents and Settings\Kristi Thompson\Local Settings\Temp\tp7543.exe
Adware:Adware/nCase No disinfected C:\Documents and Settings\Kristi Thompson\Local Settings\Temporary Internet Files\Content.IE5\052JOTMZ\AppWrap[1].exe
Virus:W32/Spybot.QV.worm Disinfected C:\Documents and Settings\Kristi Thompson\Local Settings\Temporary Internet Files\Content.IE5\CXE38XUV\i282[1].exe
Adware:Adware/DelFinMedia No disinfected C:\Program Files\Common Files\Uninstall Information\RemoveDisplayUtility.exe
Adware:Adware/TopMoxie No disinfected C:\Program Files\UpromiseRemindU\Popup.exe
Spyware:Spyware/BetterInet No disinfected C:\WINDOWS\INF\ceres.inf
Adware:Adware/IPInsight No disinfected C:\WINDOWS\INF\farmmext.inf
Adware:Adware/FIsearch No disinfected C:\WINDOWS\isrvs\msdbhk.dll
Spyware:Spyware/CouponAge No disinfected C:\WINDOWS\SYSTEM32\docore.dll
Spyware:Spyware/CouponAge No disinfected C:\WINDOWS\SYSTEM32\dosync.dll
Virus:Trj/Delprot.A Disinfected C:\WINDOWS\SYSTEM32\DRIVERS\delprot.sys
Virus:Trj/Qhost.Y Disinfected C:\WINDOWS\SYSTEM32\DRIVERS\ETC\hosts
Virus:Trj/Qhost.Y Disinfected C:\WINDOWS\SYSTEM32\DRIVERS\ETC\hosts.20050324-200111.backup
Virus:Trj/Qhost.Y Disinfected C:\WINDOWS\SYSTEM32\DRIVERS\ETC\hosts.20050324-200124.backup
Virus:Trj/Qhost.Y Disinfected C:\WINDOWS\SYSTEM32\DRIVERS\ETC\hosts.20050326-105609.backup
Virus:Trj/Qhost.Y Disinfected C:\WINDOWS\SYSTEM32\DRIVERS\ETC\hosts.bak
Adware:Adware/Look2Me No disinfected C:\WINDOWS\SYSTEM32\m0nqla551d.dll
Virus:W32/Spybot.QV.worm Disinfected C:\WINDOWS\SYSTEM32\puyuy.dat
Adware:Adware/Look2Me No disinfected C:\WINDOWS\SYSTEM32\sborder.dll
Adware:Adware/QoolShown No disinfected C:\WINDOWS\SYSTEM32\tybybgt.dll
Adware:Adware/QoolShown No disinfected C:\WINDOWS\SYSTEM32\tybybgt.dll.tmp
Virus:W32/Spybot.QV.worm Disinfected C:\WINDOWS\SYSTEM32\vzlzln.exe
Virus:Trj/Small.HQ Disinfected C:\WINDOWS\SYSTEM32\winup2date.dll
  • 0

#7
njustice

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Hi craigthompson70,

Can you please post a new HijackThis log?

TIA, Njustice
  • 0

#8
craigthompson70

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Logfile of HijackThis v1.99.1
Scan saved at 9:57:23 PM, on 04/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\MMKeybd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Sony Handheld\HOTSYNC.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijack this\HijackThis.exe

N1 - Netscape 4: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Program Files\Netscape\Users\default\prefs.js)
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: JT's Blocks - http://download.game...ts/y/blt1_x.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt2_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.game...ts/y/sdt1_x.cab
O16 - DPF: Yahoo! Word Racer - http://download.game...nts/y/wt1_x.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-17.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...81/mcinsctl.cab
O16 - DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} (Blockwerx Control) - http://mirror.worldw...x/blockwerx.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) - http://mirror.worldw...jo/wordmojo.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...358/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D3EB9AAE-3781-4F34-A354-468BBB28E4D7}: NameServer = 207.69.188.187 207.69.188.186
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
  • 0

#9
njustice

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Hello craigthompson70,

Your log appears clean, so let's try a few other programs to get rid of these popups.


Download Spybot from
http://www.safer-net...p?page=download

after installing......hit.."Search for Updates".....get them all.......(Download Updates)........then "Check for Problems".......after the scan is complete..allow Spybot to remove everything listed in RED...reboot your computer.

NOTE: Spybot will flag 5 DSO Exploit's...this is a bug in the program and will be fixed in the next version, you can ignore these.


===============

Next....

Download Microsoft Antispyware:
http://www.microsoft...re/default.mspx

Install the program, update it and scan your computer allowing it to fix everything it finds.

Reboot your computer.

===============

Download, install and run Cleanup! from Steven Gould, then:

1. Click "Cleanup!"

(wait for the program to finish scanning your system, and selecting files to be removed.)

2. Exit the program and reboot the computer, if necessary.


===============


Go here and do this online scan.

BitDefender

Make a note of infected files and their locations that it finds but cannot fix clean or delete.

===============

If your having any more problems, post back.
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