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dvd drive won't work


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#1
twoonia

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i have a emachine w3050 and my dvd drive was working and all of a sudden stopped.
all it dose now is open and close. i have windows xp operating system. any one up for the challenge?
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#2
wannabe1

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Hi twoonia...

Do you receive any error messages either when you start the machine or when you attempt to use the dvd drive?

Right click "My Computer" and choose "Properties". Under the "Hardware" tab, click on the "Device Manager" button. Expand (click +) DVD/CD-ROM drives...Is your drive listed there and is there a yellow ! or ? displayed next to it?

wannabe1
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#3
twoonia

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no no error message in the device manager. system & device stats say everything is in working order. i even did a full destructive restore on this thing, then after that,
i deleted the dvdw driver from my pc and restarted my system, & still nothing to indicate that there is a problem with it.
even after i went into the registry editor and removed the upper filters, shut my system down and restarted it once again, and still nothing. i have reason to belive that my drive is still in working order, becasue it opens and closes. when ever i put a dvd to play back in to the drive it says "no disk in drive e" the same thing when i try to play a cd or even burn one. i do know that my dvdw drive is a
TSSTcorp CD/DVDW TS-H552B
i even tried to update the firmware for this drive, the download and installation was a sucess, but it did not change anything, i do know that this is a e-machine model W3050 And Basically It's A cheap Gateway Computer, and it worked fine, but now all i know is i'll never purchase another emachine brand ever again.
however, the curiosity in me still wants to know why the drive is no longer working. :whistling:
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#4
kingjames

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no no error message in the device manager. system & device stats say everything is in working order. i even did a full destructive restore on this thing, then after that,
i deleted the dvdw driver from my pc and restarted my system, & still nothing to indicate that there is a problem with it.
even after i went into the registry editor and removed the upper filters, shut my system down and restarted it once again, and still nothing. i have reason to belive that my drive is still in working order, becasue it opens and closes. when ever i put a dvd to play back in to the drive it says "no disk in drive e" the same thing when i try to play a cd or even burn one. i do know that my dvdw drive is a
TSSTcorp CD/DVDW TS-H552B
i even tried to update the firmware for this drive, the download and installation was a sucess, but it did not change anything, i do know that this is a e-machine model W3050 And Basically It's A cheap Gateway Computer, and it worked fine, but now all i know is i'll never purchase another emachine brand ever again.
however, the curiosity in me still wants to know why the drive is no longer working. :whistling:


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#5
wannabe1

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Sounds like a physical failure, all you have done pretty much eliminates software.

I see you removed the drivers for the device in Device Manager, but did you uninstall the device itself? Sometimes clearing the Prefetch folder and then uninstalling the balky device will get it going when it's reinstalled on bootup.

If that doesn't work, I would strongly suspect that:
  • The laser's lense is dirty (you can buy cleaner cd's for this)
  • The tracking arm is hung up or broken
  • The laser itself has burned out
DVD drives aren't that expensive these days and replacement, while not a walk in the park for some, is not a difficult task.
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#6
Matt T

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Hello King James,

Welcome to the Geeks To Go Community. Please start your own topic instead of posting in other people's threads, it aviods confusion and helps get you helped faster :whistling:

~Matt
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#7
Storm2k5

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Hello, im pritty much sure the laser has burnt out then my m8s did the same thing was working one day next day didnt work it opend ect but didnt read the disks we tryed cleaning the lens but that didnt work so it burnt out infact im fitting him a new one today.



Thanks Storm
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