[mboy12]

Hi for some reason my computer running windows 98 refuses to log on to the startup page.it loads up normaly and after the sign in screen it gives the following message. EXPLORER-this program has performed an illegal operartion and will be shut down,if the problem persists contact the program vendor.I tryed to restart in safe mode but i got the same message.can some one please help!

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Hi mboy12...

Click Start, then Shutdown, and choose the option to "Restart in MS-DOS Mode"...click "Ok".

At the DOS prompt, type scanreg /restore (note the space after scanreg) and press "Enter". You will be presented with a window containing 4 or 5 files to restore to. Choose the second one down in the list and press "Enter".

This will restore a previously saved copy of the registry and will (hopefully) allow you to boot all the way to the desktop...providing the explorer.exe file is not corrupt.

wannabe1

[wannabe1]

Hi mboy12...

Click Start, then Shutdown, and choose the option to "Restart in MS-DOS Mode"...click "Ok".

At the DOS prompt, type scanreg /restore (note the space after scanreg) and press "Enter". You will be presented with a window containing 4 or 5 files to restore to. Choose the second one down in the list and press "Enter".

This will restore a previously saved copy of the registry and will (hopefully) allow you to boot all the way to the desktop...providing the explorer.exe file is not corrupt.

wannabe1

[mboy12]

hi,the only problem is that i cant even get to the start menu!what do i do??

[wannabe1]

Sorry...overlooked that little detail...

Do you have a floppy drive on the machine you are on now?

[mboy12]

yes i do

[wannabe1]

Download this Win98se Startup Disk and save the file to your Desktop.

Double click on the downloaded file and put a new floppy in the floppy drive when you are prompted to do so. This will create a boot disk that we'll use to restore that copy of the registry.

Let me know when you have this disk ready.

[mboy12]

i have the disk ready now,what do i do?

[wannabe1]

Put the Startup Disk in the machine that won't start and turn it on.

It should boot to the floppy and offer you options to choose. Press The Shift and F5 keys together to get a command prompt (A:\).

At the A:\ prompt, type c:windows\command\scanreg /restore (note the space after scanreg) and press "Enter". You will be presented with a window containing 4 or 5 files to restore to. Choose the second one down in the list and press "Enter".

Once this completes, remove the floppy and restart the machine. See if it will boot to the desktop.

[mboy12]

after following your steps the computer worked fine but about half an hour later the smae problem happend again.During the start up it asked me to put in my windows 98 serial number and after doing so i got the same explorer problem message.hat am i supposed to do about it?

[wannabe1]

Do you have the Win98 installation cd?

[mboy12]

yes i think i have it

[wannabe1]

If you have the cd and the product key, we can do a repair installation. Are you near enough to the problem computer that I can walk you through this?

[mboy12]

yes its right next to me..

[wannabe1]

Boot to the floppy again, only this time choose the option to "Start with cd-rom support" and press "Enter". You will eventually get the command prompt (A:\) again.

Put the Win98 installation cd in the cd-rom drive and close the tray.

At the A:\ prompt, type e: and press "Enter".

At the E:\ prompt, type setup.exe and Press "Enter".

Setup should begin checking your system.

Once this completes, in most cases the installation will begin.

You'll have to be my eyes on this one...if you run into something unexpected, post back...I'll be here.

This operation will not effect your data and things should be just as they were...only with good system files.

[mboy12]

where exactly is the "Start with cd-rom support" option,how do i get there?