[Retired Tech]

Run this part in case the ones you have are incorrect or damaged

right click the taskbar, click task manager, click file, click new task, type sfc /scannow then press enter

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I tried but it says unable to initalize (0xc000007b).

will have to continue tomorrow as have to go to work now

[technophobe]

I tried but it says unable to initalize (0xc000007b).

will have to continue tomorrow as have to go to work now

[technophobe]

I have tried to run sfc /scannow again this evening and get same error message. What does it mean?

[Retired Tech]

Right click the taskbar, click task manager, click file, click new task, type chkdsk /f /r then press enter. Type Y to confirm for next boot, press enter, reboot

This should take a couple of hours

Then run sfc /scannow

Then try the printer

[technophobe]

I got a message saying; Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts. Is that what should have happened? The only thing running is aol.

[Kniht]

I got a message saying; Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts. Is that what should have happened? The only thing running is aol.

Click "Yes" when you are presented with "Would you like to schedule this volume to be checked the next time the system restarts".

Chkdsk needs to lock the volume in order to do it's thing. It will lock the volume on next boot and run as it should.

[technophobe]

I ran chkdsk but sfc /scannow still gives the same error, windows can not load installer for volume and printer installation wizard cannot find path. I am ready to throw it all through the window! Do you have any more suggestions?

[Retired Tech]

Repair XP, then install the printer, then run Microsoft Update

You can use this guide to repair XP

Possibly, you will need to press the power button and keep tapping the delete key, (possibly F2) until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need your XP product key to complete this

The XP Product Key is a 25 character alpha numerical code, which does not include the sequence OEM

If you have audio / video files which are subject to DRM you should check with the provider for known issues with performing an XP repair install

Click this to view the XP Repair Install Guide

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

The XP repair install will look and run as a normal install, however, you must not see a request to format the drive

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[technophobe]

XP came installed on pc. I made master discs when I first got it. Do I use these to repair it?

[Retired Tech]

Check the options using those

If you see anything about creating partitions or formatting, exit

You only want to see repair options

Check it isn't a restore to day one option as this re-installs XP and wipes existing data

[Kniht]

Hang in there, technophobe

Keith's one of the best at helping with problems.

In the meantime, see if this is of any help:

http://h10025.www1.h...cname=c00002125

[technophobe]

I booted pc with master disc. Only option it gives is for standard restore. I wasn't sure if that was the right one so I didn't do anyhting. Disc is a packard bell restore system I think.

I have already tried everything on that link with no success.

[Retired Tech]

Could you ask the PC supplier what their definition of restore is, some are restore to day one (unwanted here), or some are non destructive recovery, you need one which does not remove existing data, programmes etc

[technophobe]

According to packard bell recovery will delete all personal files. I tried their system restore which lists software to reinstall but windows is not listed. If I use windows system restore, will it restore the malware as well?

[Retired Tech]

Yes

Though you could run this to remove it first

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum