The other day they turned on their computer and they were alerted that their version of Windows isn't genuine. Now, I'm pretty sure it is genuine, as it came preinstalled on their computer... BUT earlier on in the year their computer started going really slow and eventually just refused to switch on so they took it to a repair shop. I think that a non-genuine version of Windows was installed there...
Perhaps the most common scenario in which a user finds themselves unknowingly running a non-genuine copy of Windows begins with a visit to a local repair shop. In this scenario, the technician uses a non-genuine copy of Windows to complete the repair. For the end user, there is nothing to indicate that their copy of Windows has been changed. They receive an invoice with the repair details and take their fixed PC home. Unknown to them, they now have a copy of Windows that will fail validation. Microsoft is working hard at educating local PC builders and repair shops on the proper techniques for re-installing a copy of Windows and making sure the customer continues to have a genuine copy of Windows on their PC. Microsoft also recommends that users who take their PCs in for repair also remember to take the original Windows media that came with their computer should reinstallation be required.
She's never had the problem until now though... :S
I really don't know what to suggest. I did try and help, I sent her this page http://www.microsoft...structions.aspx by email and got this reply
ok I'm on that webthingy chat, but like i cant work out how to talk.
I've tried them steps.
After restarting my computer a pop up come up so I clicked on it to download windows (it said, in like 30 days or something.) so I've press download and its said it failed or something or that the windows I use is not genuine.. :|
im so confused
and ive got a headache
[bleep] U [bleep]ING BILL GATES
I said that the 30 days thing was probably just product activation, and sent her steps to activate Windows but haven't received a reply. It's hard to get in touch with her because apparently it's stopped her Windows Live Messenger/Internet Explorer from working too, so we're talking over myspace mail. I would phone, but her parents don't know (she's 17, and her parents would probably screw if they found out).
I dunno what else to do. How does she get it to stop saying it's not genuine... Please, please, please reply... We're desperate here! And it is genuine... Microsoft's trying to rip us off...
Thanking you in advance,