[waterfalls]

Hi,

That particular version of Kerio that you downloaded will not update.

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Hello again, since we have finished my computer has restarted about 4-5 times by itself. Do you know how i can fix that?

[ochu]

Hello again, since we have finished my computer has restarted about 4-5 times by itself. Do you know how i can fix that?

[waterfalls]

Okay. Let's see if that file is still there and causing the reboots.

First, I'm going to need the following from you.

• Please click Start > Run > and type Regedit
• Click OK and wait for the Registry Editor to open
• Now, please click on File and then Export
• This will bring up the Export Registry File window
• At the bottom of which you will see an option for Export range
• Click the option for Selected branch and in the field underneath that, copy and paste:
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
• Enter a file name of DllFile, and save the file to your Desktop
• Now go to your Desktop, right click on the file you have created, select Open With and choose Notepad.

Now please copy the contents of that file into this thread.

[ochu]

Hello,


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""
"DeviceNotSelectedTimeout"="15"
"GDIProcessHandleQuota"=dword:00002710
"Spooler"="yes"
"swapdisk"=""
"TransmissionRetryTimeout"="90"
"USERProcessHandleQuota"=dword:00002710

[ochu]

ughh, more problems. I didnt like Kerio firewall that much and the other one you recommended didnt send me a follow through email so i searched this site and found that zonealarm was also recommended. I uninstalled kerio and downloaded zone alarm, then it asked me to restart my computer so i did and when it turned back on i got a "The system has recovered from a serious error." so then i did a system restore to yesterday but got the error again. Here it is:

Error signature
BCCode : 100000d1 BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

The following files will be included in this error report:
C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\WERb451.dir00\Mini120606-01.dmp
C:\DOCUME~1\HP_Owner\LOCALS~1\Temp\WERb451.dir00\sysdata.xml

Thanks for all the help, malware is aggrevating!!

EDIT: Ok, i go out to eat with some friends and get back about 1.5 hours later, i decide to restart my computer again for the heck of it and now the error report doesnt come up. i havent even changed anything, so i dont know why it went away

Edited by ochu, 07 December 2006 - 07:17 PM.

[waterfalls]

Hmmm. That looks like another problem. I'd like you to run one more scan just to rule out malware.

• Please download and install Superantispyware
1. During the installation process, the program will prompt you to download any updates, click Yes
2. After the update process has completed, a dialog box will state: Database definitions have been updated, click OK
3. At the SUPERAntiSpyware Main Menu, click the Preferences button,
4. Click the General and Startup tab, under Start-Up Options, uncheck these two boxes: Start SUPERAntiSpyware when Windows starts and Show SUPERAntiSpyware icon in system tray
5. Click the Hi-Jack Protection tab and, under Home Page Protection, uncheck these two boxes: Display notification when home page changed and Protect home page from being changed. Changes can be made only here.
6. Click Close at the bottom of the page.
Do NOT run SUPERAntiSpyware yet.

• Reboot into In Safe Mode

• Open the SUPERAntiSpyware program.
1. At the SUPERAntiSpyware Main Menu, under Scan for Harmful Software, click the Scan your Computer button, and the SUPERAntiSpyware Scanner menu will appear.
2. Make sure under Scan Location that your correct hard drive letter is checked. The correct hard drive letter should automatically be checked by default.
3. Under Complete Scan, click Perform Complete Scan.
4. At the bottom, click Next, to start the scan.
NOTE: This scan is very thorough. It will take a while to complete depending on the number of files and folders on the hard drive. Please be patient.
5. Click finish and you will be taken back to the main interface.
6. Click Preferences and then click the statistics/logs tab. Click the dated log and press view log and a text file will appear.
7. Copy and paste the log into your reply.

• Reboot into Normal Mode.

• Post back with Superantispyware log.

[ochu]

SUPERAntiSpyware Scan Log
Generated 12/08/2006 at 10:22 AM

Application Version : 3.3.1020

Core Rules Database Version : 3144
Trace Rules Database Version: 1160

Scan type : Complete Scan
Total Scan Time : 01:13:36

Memory items scanned : 164
Memory threats detected : 0
Registry items scanned : 7494
Registry threats detected : 0
File items scanned : 66224
File threats detected : 1

Adware.Tracking Cookie
C:\Documents and Settings\HP_Owner\Cookies\hp_owner@atwola[1].txt

When it restarted, i didnt get the error again.

[waterfalls]

I think you are experiencing problems that are not related to malware since your logs look clean.

Should you experience the problem again, I suggest that you post your question here:
http://www.geekstogo...pherals-f9.html

Good luck to you!

[ochu]

Thanks again, no problems yet.

[waterfalls]

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.