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Problems with internet connection


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#1
gwmnatl364

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:tazz:

Last week I downloaded an upgrade to Windows XP on my Dell computer at home. Since then I have not been able to connect to the internet, get to my windows explorer or control panel. When I try to open Yahoo Messenger or AOL, the main screen appears then immediately disappears. When I try to get into the windows explorer, nothing happens and my computer just sits there.

Any suggestions on where I need to start to get my computer back to semi normal.
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#2
Spike3

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If it's Xp your best bet is to do a system restore to before the download. See if this cures it. If it does then don't accept the download from them!

Start > programmes > accessories > system tools > system restore

System Restore was a god send!!!
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#3
gwmnatl364

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Thanks for the suggestion Spike. Unfortunately that didn't work. When I tried to pull up system restore, the system wouldn't pull start the program. It acts like my computer is locked out of anything I try to do. The only programs I can get into are Quicken, McAfee Virus Scan and some of the games. That Dr. Watson thing I was reading about on another forum has start to pop up. I was going to reinstall the operating system but really not sure how to go about doing that.

I really would like some help here.
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#4
Major Payne

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Try this link :

How to Repair Install

Hope this helps. If you were getting updates to XP for SP2, there are many issues/problems that SP 2 causes, but try the above link first and start from scratch.

Ron
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