[Dockboy]

Hi all,



Okay, so the paper jams alot. More than it used to. It has become a real problem now. I have checked it over myself to the best of my knowledge. With big office printers like this, my knowledge is unfortunately limited. Anyways. I fanned all the paper, made none of the trays were overloaded, made sure there wasn't any paper in there that shouldn't be, and even checked the rollers and feeders.



I gathered information from those who use the printer and they say they have been using the same paper that has been shipped to them since they got the printer. So the paper has not changed. I checked it out with the manual and the paper is not the problem. It's possible that there could be something wrong internally, but I don't want to be the guy that busts this thing. Most of the paper jams were coming from one particular tray, but recently it started to happen in all of them, it didn't matter what tray it came from.



Anyone ever had similar issues? Let me know ASAP.



Cheers

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i'm no printer tech...but i've got my share of large printers...fortunately i lease them so i've got a service plan (if you're going to get a printer to print high volume...get a service agreement) so the problems you describe...don't get fixed by me...sounds like there is deffinitely something mucked up inside...either a roller (or multiple rollers) are dirty (covered in "paper dust" or toner) or possibly actually damaged....some of the gears on the rollers could be messed up...or the coating on them could be damaged...it really could be anything...

my suggestion would be to find out if A) the printer is under warranty B)if you've got a service agreement.....you need a qualified service tech to check this thing out..

[dsenette]

i'm no printer tech...but i've got my share of large printers...fortunately i lease them so i've got a service plan (if you're going to get a printer to print high volume...get a service agreement) so the problems you describe...don't get fixed by me...sounds like there is deffinitely something mucked up inside...either a roller (or multiple rollers) are dirty (covered in "paper dust" or toner) or possibly actually damaged....some of the gears on the rollers could be messed up...or the coating on them could be damaged...it really could be anything...

my suggestion would be to find out if A) the printer is under warranty B)if you've got a service agreement.....you need a qualified service tech to check this thing out..

[Dockboy]

Thanks man, sound advice indeed.

[CeltS NatS]

Hi there...

well.. the DP N4525 is not a new model so its not weird its starting to show faults.

if its always paperjams id guess that the feeder-rolls are getting old and needs to be changed. There are some rolls made in some kind of rubber that feeds the paper from the trays to the paper-track.. also... there are same kind of rolls that feeds them to the output tray. These rolls get a bit blank with time and when they do, they dont get the same grip on the paper as they normally should have wich means they dont feed the paper into the printer correctly all the time.

Some rolls (cant remember on this model which) you should be able to see and they can get replaced by the enduser. you can try to see if u can reach these rolls and feel them, to see if they are blank or not.

If its not that it might be a part inside the machine that is broken, and then u need a service technichian. If you dont have a serviceagreement you can always call the Xerox support-centre cos there are hardware and software specialists to help. This will cost a few £ but its cheaper than paying for a technichian to actually come and check the device out, cos it might be something else in the machine that you can fix by yourself. Xerox support-line solve 95% of all service issues on phone.

you can also check for support at an online troubleshooter at: http://www.office.xe.../sprt-enca.html