[doc_caring]

My daughters Compaq laptop will not let the restore, phishing or other repair programs run or load. I have downloaded several fixes...like smitfraud and smitrem with no results. I have run virus programs from symantic and McAfee with nothing found. She or her fiance must have gotten something on here. Thank you in advance for your consideration and assistance.

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Hello doc_caring...

Let's let the malware experts deal with this one.

Please go to the Malware Forum and follow the instructions you'll find there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- post a hijackthis log in THAT forum. Do Not reply to or "bump" your own topic...if it shows a reply, it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1

[wannabe1]

Hello doc_caring...

Let's let the malware experts deal with this one.

Please go to the Malware Forum and follow the instructions you'll find there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- post a hijackthis log in THAT forum. Do Not reply to or "bump" your own topic...if it shows a reply, it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1