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XP box mouse issue


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#1
tom2340

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Hi there,

I have a mouse issue on an XP box, it has been occuring since it was infected with malware, which has been removed (malware posting http://www.geekstogo...al-t141599.html ), before this time it was working fine no problems.

What it is doing is not working when the system is turned on booting, it symply does not work.

However, if the system is restarted or turned off and back on it works.

It is not working 50% of system starts.

Any ideas??

Thanks
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#2
Retired Tech

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If you have the software for it, re-install it
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#3
tom2340

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Ok the mouse is connected to a KVM (yes it is working fine! no problems with any other computer).

The mouse that came with the comp is some hp mouse.

A simple reinstall should fix this?
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#4
Retired Tech

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Do you have the make and model of the mouse, did you ever need to install software for it?
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#5
tom2340

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Windows was preinstalled on the box and mouse driver.

I assume the model details are on the underside of the mouse, will investigate this when I see it (it at another location).

Some generic wheel mouse windows driver 2001, ps/2.
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#6
tom2340

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Windows was preinstalled on the box and mouse driver.

I assume the model details are on the underside of the mouse, will investigate this when I see it (it at another location).

Some generic wheel mouse windows driver 2001, ps/2.
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#7
Retired Tech

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Click start, right click my computer, click properties, hardware, device manager, click the + for the mouse

Right click the mouse, click properties, click driver

If it says a make and model then you would be better locating those drivers, usually from the manufacturer's website

If it says Microsoft driver you can right click the mouse, click uninstall, confirm and reboot the PC

Windows will install the drivers as it boots up
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