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#1
*JeannieM*

*JeannieM*

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:whistling:
Hi Everyone...

I have lost the search function "microsoft Knowledge Base" that is one of 3 searches in
the help and support area...
>> START>HELP AND SUPPORT>HELP AND SUPPORT CENTER....
i put in a search word and I should get info from the three sources but only two are coming
up. I have Always received info (at least 15 from the knowledge base) but for about a
week It hasn't come up with ANYTHING. This source, out of the three, comes right from
microsoft, and find this info is usually a great help.
I was online help with my computer mfg (HP) and first they had me try a patch which
helps with some problems in problems with the Help and Support (this did not fix it),
then helped me with a reinstall of the help and Support item, hoping it would start
the knowledge base working again. This did not work. (I checked by putting in a
search with words I had used previously that brought up many items of help from the
Microsoft Knowledge Base) ButBut nothing came up. HP gave me directions to do a
Restore... where you can go back to a time when you think everything was ok....
I tried this... going back 10 days... but this also did not change anything... I am still
getting a 0 for the knowledge base source.
I was wondering if anyone has had this happen to them before and/or anyone
might have any ideas on how to get this to work again???
I know I can get to the Knowledge Base other ways and can even put the link on my
Desktop, but this way is a lot easier when I do multiple searches at once.

WinXP
IE7

Any help will be appreciated !!!
Thanks...
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#2
achilles becqx

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any application installed or removed prior to the problem??
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#3
Guest_rushin1nd_*

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if you got a HP then do a full system recovery and not a restore

did you copy your recovery disk from HP

it takes 18 cds or 3 dvds

go to all programs >>>pc help and tools>> HP recovery cd -dvd creator
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#4
achilles becqx

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but remember doin a full system recovery would make u loose all data and personal applications installed
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#5
Guest_rushin1nd_*

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im not sure about one because i got a Hp
and didnt lose any thhing
only thing i had to do was update microsoft,java,restart antivirus and update it norton

but pictures were there>>music and files

some files disappear because of system recovery but they werent a concern

Edited by rushin1nd, 19 December 2006 - 12:55 AM.

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#6
achilles becqx

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U can do 2 kinds of recovery in HP computers
1. Non Destructive Recovery : Its a kind of O/S repair. Ur computer will set to default. Programs will be reinstalled, Data loss can b avoided by keepin a copy of My Documents folder.
2. Destructive Recovery : Its a complete O/S reinstallation where in all programs and data is lost.

*JeannieM* : I am waitin for ur reply on the changes that u have made on ur computer
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#7
*JeannieM*

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[achilles becqx Hi... I thought of that, but i haven't done either ...and except for doing
a restore now, even HP is stumped why it happened.
Thanks........

Rushin 1 nd Hi... I have only had my computer for, almost a year... and I am
NOT very technical (you have probably noticed, LOL)... but in
Reading HP's material on buying a new computer, I actually did do that...
Even THAT put a scare into me... LOLOL,,,, but I guess I have gotten
to the point where I will prob have to do that, if I want the
convenience of that service.....
I do have a kind of related question, since deleting things also make
me nervous... when I am cleaning out Temp, Temp Internet Files,
are there any files that shouldn't be deleted there? I don't know
what some of them are or what they do... do any ever go in those
folders that I should Not delete? I go to tools>InternetOptions and
Delete Temp InternetFiles.... Cookies... History..... And what about
the folder that just says Temp.... ?
I promise these are the last questions ... at least for awhile... !! LOLOLOL......Thanks
*Jeannie*
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#8
*JeannieM*

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achilles becqx And Rushin 1 nd

And with a recovery, and keeping a copy of My Documents folder, where do I keep
that folder (copy) ? What about programs I have installed ... in C:/Program Files
should those be put into a new folder too? I don't have many, just a couple or so...

Thanks
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#9
achilles becqx

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if u do a non destructive recovery all programs would reset to defaults, so basically the programs that u have installed would be lost and would require reinstallation.
U can copy the folder My Documents under root that is C Drive.

I am sure u have done downloaded and installed the softpaq patch sp26275 from hp.com

That normally resolves the problem that u r facin, however i guess the installation was not done properly. Would request u to save the file in desktop first and then install the exe file. The link pasted below will take you to the page from where u can download the softpaq.

http://h10025.www1.h...=reg_R1002_USEN
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