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Windows services "fail to initialize properly"


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#1
MindLab

MindLab

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i am running windows xp home, sp2, and am one of 3 users (all with admin privileges).

When i log in to windows, i immediately recieve an error message indicating "userinit.exe" has "failed to initialize proprely...press ok to terminate the application" upon doing so, am left looking at the wallpaper, with no taskbar or icons.

Ctr-Alt-Del delivers the message "taskmgr.exe" has "failed to initialize properly....press ok to terminate".
From here, none of the other windows hot-keys seem to work. that is, i cannot log off or shut down with alt-f4, or launch my apps with the keyboard shortcuts i have set up.

When logged in as another user, Explorer.exe launches with no errors, and everything works (as far as i can tell) except ctr-alt-del, which summons the same taskmgr error.

i can launch the task manager manually from my system32 directory and it works fine.

Following a lead from another forum, i downloaded and installed the UPHclean util from microsoft (which is supposed to work in the background to prevent userinit errors), with no visible result.

To get things started, here is a hijackthis log, from one of the non-crippled accounts (obviously).

********

Logfile of HijackThis v1.99.1
Scan saved at 10:20:32 PM, on 12/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\ZONELABS\vsmon.exe
C:\WINDOWS\system32\wwSecure.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\devldr32.exe
D:\program Files\BOINC\boincmgr.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.exe
C:\Program Files\OpenOffice.org 2.0\program\soffice.BIN
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
D:\program Files\BOINC\boinc.exe
D:\program Files\BOINC\projects\setiathome.berkeley.edu\setiathome_5.15_windows_intelx86.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\L. Welss\Desktop\Scanner.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.n...mp;bm=ho_search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dslstart.verizon.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {46B663E3-880B-F5F5-0692-F74A34D6A79B} - (no file)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {18E6625D-F4B4-469C-A70B-801A78EAC05f} - C:\WINDOWS\system32\qqpnqupd.dll
O2 - BHO: (no name) - {1DF36880-6C1C-43A2-B39A-245AC1A4AF90} - C:\WINDOWS\Web\atskpa.dll (file missing)
O2 - BHO: (no name) - {3FD6B99C-A275-46ea-8FD1-3D63986E51E4} - C:\WINDOWS\system32\wcubauif.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: (no name) - {74D3BBAD-BFFE-4C44-AF4C-4FC3E8A3F1A6} - C:\WINDOWS\system32\qqpnqupd.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Oauo] "C:\PROGRA~1\SSTEM3~1\winspool.exe" -vt yax
O4 - HKCU\..\Run: [Ehsdd] "C:\Documents and Settings\Laura\My Documents\??sembly\j?vaw.exe"
O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exe
O4 - Global Startup: BOINC Manager.lnk = D:\program Files\BOINC\boincmgr.exe
O8 - Extra context menu item: &Search - http://edits.mywebse...html?p=ZJfox000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://locator.cdn.imageservr.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1073023710140
O20 - Winlogon Notify: atskpa - C:\WINDOWS\Web\atskpa.dll (file missing)
O20 - Winlogon Notify: oltybcdy - C:\WINDOWS\SYSTEM32\oltybcdy.dll
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
O23 - Service: Washer AutoComplete (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

Thanks in advance for your help, and happy holidays!
-Mindlab
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#2
DMME

DMME

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*The userinit.exe process is executed by windows when you log on to your computer. It will run various network and user-setup related tasks to initialize your session on the computer/network. You should leave this process running to ensure that you are logged on correctly.*

Just a question, do you have either styleXP or Stardock installed? If so, please uninstall them. Both of these programs mess with the Windows shell and Explorer.exe is what you are having a problem with.

If that doesn't work, or if you don't have those programs installed, I advise you to download and run HijackThis and post a log in the Malware section.
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