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itunes loading problem


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#1
laplatta

laplatta

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This is my first post and am hoping someone out there can help me. I just updated to itunes 7. After installing it, when I click on the icon for itunes I get the following error <:iTunes.exe - Application Error The instruction at "0x7c911423" referenced memory at "0x85d6b890". The memory could not be "read". It gives me an option to terminate the program or debug it. Nothing happens when I try to debug it.

So far I have uninstalled iTunes and re-installed it (3 times; re-downloading it each time) I get the same error message each time. I even re-installed iTunes6 and same problem. This is making me crazy and have not been able to find help anywhere on the Web. Any ideas what could be going on and how to fix it. Thanks
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#2
starjax

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this may sound nuts, but try this. download the apple quicktime software only. after installing it reboot and try itunes.
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#3
laplatta

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Thanks for the response. Tried it but still the same error message. Any other toughts?
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