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keep getting error


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#1
llwgirl

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I keep getting a error pop up that says......
Mcupdate has caused a error in KERNEL32.DLL

I haven't been able to defrag either, so i downloaded a defragger and now i'm getting this error also....

ERROR STARTING PROGRAM
The IOBIT SMARTDEFRAG.EXE file is linked to Missing export KERNEL32.DLL-getfilesizeex

What does this all mean and how can i fix this KERNEL32.DLL
(i do know its part of the operating system, but thats all i know).

Thanks
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#2
llwgirl

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I keep getting a error pop up that says......
Mcupdate has caused a error in KERNEL32.DLL

I haven't been able to defrag either, so i downloaded a defragger and now i'm getting this error also....

ERROR STARTING PROGRAM
The IOBIT SMARTDEFRAG.EXE file is linked to Missing export KERNEL32.DLL-getfilesizeex

What does this all mean and how can i fix this KERNEL32.DLL
(i do know its part of the operating system, but thats all i know).

Thanks


ran DR WATSON........
--------------------
Windows KB891711 component has altered Windows system files.

Module Name: KB891711.EXE
Description: Windows KB891711 component
Version: 4.10.2223
Product: Microsoft® Windows® Operating System
Manufacturer: Microsoft Corporation

--------------------
Windows KB918547 EXE component has altered Windows system files.

Module Name: KB918547.EXE
Description: Windows KB918547 EXE component
Version: 4.10.2224
Product: Microsoft® Windows® Operating System
Manufacturer: Microsoft Corporation

--------------------
If the Taskbar is behaving strangely, try exiting Multimedia background task support module.

Module Name: mmtask.tsk
Description: Multimedia background task support module
Version: 4.90.3000
Product: Microsoft Windows
Manufacturer: Microsoft Corporation
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#3
peterm

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Hi llwgirl
Please go to Control Panel > add remove programs. Highlight KB 891711.exe cllick on remove
do the same with KB 918547.exe.
Reboot and see what happens.
The 2 files are from Microsoft and we know that they cause problems on some computers.
Do you know how to start your computer in safe mode. If yes then run the windows 98 defrag in safe mode.
Cheers
Peterm
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#4
llwgirl

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Thank you for your reply. I went in and removed them but then when it started back up it said something about new stuff on the system and there was a icon on my desktop for networking. That kind of scared me so i went in and did a restore. So far i haven't gotten the error. Hoping it stays that way.

Again , Thank You
Laura

i spoke to soon. its still doing it. I just have a feeling it has something to do with the McAfee service center. Today i went to do the virus scan and McAfee virus scan said there was a missing componate and to re-install. i removed it and download AVG instead. But i'm still using Mcafee firewall. (i'm computed stupid and don't know how to config. a new firewall once downloaded).
I did trace McUpdate down to McAfee service center, Can that be tieing up the KERNEL32 core component??
I can't defrag even in safe mode.
If i'm missing this KERNEL32 core component , then how do i get it back? I don't have the ME disc or windows disc.

Thank you , Laura

Edited by llwgirl, 23 December 2006 - 02:20 PM.

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#5
peterm

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Hi Laura
You said you did a system restore. Does this mean you reinstalled those 2 KB files?
Cheers
Peterm
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#6
llwgirl

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No, i restored to a earlier date before i had put them in. There not showing in the add and remove window that i seen. :whistling:
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#7
llwgirl

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This is what shows in my add/remove window........

Adaptec Easy CD creater 4
Adobe Flash Player 9 activeX
AVG free edition
Carbon copy 32
Compaq Digital dashboard LED
Compaq Hardware Discovery
Compaq IE5 custom US v1.0.0.4
Compaq Knowledge center
Compaq Wizard Host online
Easy Access Button
Encarta online
HSP56 MicroModem Drivers
Internet Explorer Q891781
McAfee Personal firewall Plus
McAfee security Center
Microsoft Internet Explorer 6 SPI and Internet tools
Microsoft Money 2000 Standard edition
Microsoft VGX Q833989
Microsaft works2000
MSN
MSN Messengar 7.0
NVIDIA Windows 95/98*Guest Display Drivers
Service Connection
Sound MAXWDM
Spysweeper for MSN
WMP 7 Customizations
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#8
peterm

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Ok you removed the 2 KB's What is the error message(s) you are getting now?
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#9
llwgirl

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Mcupdate has caused a error in KERNEL32
mcupdate will close.

But then it happens over and over. I traced Mcupdate to Mcafee service center.

But its the KERNEL 32 component i'm worried about. From what i have been able to find out, that is part of your main system
In one system check area is showed under SOFTWEAR ENVIROMENT. under the Drivers ......
TYPE-------STATE-------STATUS
Kernel--- not availible--- not availible

Under RUNNING TASK , it has...
C:\windows\system\Kernekl32
not availible

One warning i got at one time said that there was a missing export KERNEL32.DLL link

I know less about computers then a 2 yr old...... HELP!
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#10
peterm

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1st step is to get rid of all the Mcafee including Mcafee firewall.
Reboot and see what happens.

Cheers
peterm
ps
This error occurs when a program or application tries to access kernel32.dll's protected memory space. Sometimes the error is caused by one particular program or application, and other times it is provoked by multiple files and applications.

Edited by peterm, 25 December 2006 - 04:53 PM.

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#11
llwgirl

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I tried to put in a different firewall, but i don't know how to configer it. so when i download it it was asking me everything that tried to start (msn, explorer, task, etc), where MCafee figured those in already. But i know Mcafee has to go. I just need to find a free firewall to use for now the will configure easy.
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#12
peterm

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You need to remove mcafee firewall before putting a new one on
I would not be to worried about a firewall just yet.
The main thing is to get rid of the error messages 1st. Which means no firewall to start with.
I do not use a firewall on my 98 machine
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#13
llwgirl

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ok, i removed all of mcAfee....
This is what Dr Watson is saying now:
--------------------
Windows KB918547 EXE component has altered Windows system files.

Module Name: KB918547.EXE
Description: Windows KB918547 EXE component
Version: 4.10.2224
Product: Microsoft® Windows® Operating System
Manufacturer: Microsoft Corporation

--------------------
If the Taskbar is behaving strangely, try exiting Multimedia background task support module.

Module Name: mmtask.tsk
Description: Multimedia background task support module
Version: 4.90.3000
Product: Microsoft Windows
Manufacturer: Microsoft Corporation

----------------------------------------------------------
I tried to remove the KB918547.exe but it says it can't be removed.
Still can't defrag either
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#14
peterm

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Ok if you do not use Dr waston and boot the computer do you get any error messages?
We may have to look at upgrading your Video and sound card drivers.

Edited by peterm, 26 December 2006 - 10:11 PM.

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#15
llwgirl

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Yes. i got one earlier that said Avg caused a error. And one this afternoon that Msn did.
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