[jbone]

Hi folks,

I am having trouble with a particular page that has live help. You are supposed to be able to get on and chat with people on it. Unfortunately I cannot get it to work yet everyone else I speak to seems to have no trouble getting it going.

I am using Firefox 2.0.0.1 and IE 6.0. When I try to access the page in Firefox I get a message stating "Unable to Connect - Firefox can't establish a connection to the server at server.iad.liveperson.net."

When I try to connect using IE 6.0 I get a message stating "Page Cannot be displayed - Cannot find Sever".

I was hoping someone could please help me out with the situation. I am running Windows XP SP 2 and Java 1.5.0.9. Any help would be greatly appreciated as I would like to be able to access this page on a regular basis. Thanks.

Jason

[Advertisements]

Are you using Spybot or Spyware Blaster or some other program that might be blocking iad.liveperson.net ? Just something to check.
Johanna

[Johanna]

Are you using Spybot or Spyware Blaster or some other program that might be blocking iad.liveperson.net ? Just something to check.
Johanna

[jbone]

Hi Johanna,

Thankyou for the reply, I did have Spyware Blaster. I uninstalled it but unfortunately it didn't fix the issue. Are there any other programs that might tend to block iad.liveperson.net?

I currently have Ewido Anti-Spyware, Ad-Aware SE Professional, Norton Internet Security 2005, Windows Defender, and Tune Up Utilities.

Jason

Edited by jbone, 30 December 2006 - 07:24 PM.

[jbone]

Ok guys, I still can't manage to get this fixed. Does anyone have any suggestions? Is it recommended that I uninstall any of the programs I mentioned in my post above that are installed on my PC?

I removed Tune Up Utilities but it was an expired trial version. I also uninstalled Spyware Blaster but it hasn't stopped the issue. Could it have left some traces behind that would still block certain pages if seen as a spyware risk?

Any help would be greatly appreciated as it is a problem that has been plaguing me for some time. Thanks.

Jason

[jbone]

Why is there no help for this problem? Has this problem been answered many times in the past and I can't seem to find it on the search section? Can someone please help me with this issue?

Jason

[Johanna]

Go into Control Panel>Add/Remove programs then click on the "set program access and defaults lower left side. How is you Java set?

* Microsoft Virtual Machine (for MSIE)
http://www.microsoft.com/mscorp/java/
* Sun Java™ Plugin (for Netscape, Opera, MSIE, etc..)
http://java.com/en/download/index.jsp
Do you need to update or install?
Johanna

[jbone]

Thanks for the reply Johanna. Under all three drop down lists of "Microsoft Windows", "Non-Microsoft", and "Custom", the only thing it says about Java is "Use my current virtual machine for Java". I have tried re-installing in the past but it didn't fix the issue. Could I have missed something?

Jason

[jbone]

Ok I Installed JRE 1.5_10 and it is still not appearing. I did a Virtual Machine Diagnostic that came up with a result stating I did not have Virtual Machine.

That is quite odd because apparently it should be included with JRE. Do I need to install VM separately? If so, can someone please let me know where can I get it from because Microsoft can no longer provide it and Java says you cannot download it on its own.

Jason

Edited by jbone, 03 January 2007 - 11:27 PM.

[Johanna]

http://bhandler.spaces.live.com/blog/cns&#...!1231.entry
VM is here, midway down the page.
Test Java here:
http://www.javatester.org/version.html

Johanna

[jbone]

Thanks Johanna,

I downloaded the VM installer but when I ran it, it came up with a message saying "This setup will only upgrade over an existing version of the Microsoft VM" then stated installation was complete. However when I go to check the DOS prompt by typing "jview" it states that it is not there. Is this just an update to an existing JVM?

Jason