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DrWatson postmortem debugger


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#1
Dr Trio

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I am getting a windows explorer box: Windows Explorer has encountered a problem and needs to close. If I hit the Send report or the don't send report button this first box closes and the next box is the DrWatson Postmortem Debugger box and then everything freezes. I can only continue to work if I leave the first box open and just move it to the corner of my screen. I have run Spy bot, SpyZooka, and the problem still persist. I have a hijackthis list in a notepad.

Logfile of HijackThis v1.99.1
Scan saved at 7:04:35 PM, on 3/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINDOWS\System32\mgabg.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\eFax Messenger Plus\HotTray.exe
C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\WINDOWS\system32\dwwin.exe
C:\WINDOWS\system32\devldr32.exe
c:\program files\internet explorer\iexplore.exe
C:\DOCUME~1\DROUND~1.SPE\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.spectrumadvantage.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.spectrumadvantage.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.onlinereg...445414c53497A0B
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC1.EXE /P23 "EPSON Stylus C82 Series" /O6 "USB001" /M "Stylus C82"
O4 - HKLM\..\Run: [vptray] C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [LDM] C:\Program Files\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [SecureWebAccess Recovery] "C:\Program Files\SecureWebAccess\etdirrcv.exe"
O4 - Startup: david.vbs
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: eFax Tray Menu.lnk = C:\Program Files\eFax Messenger Plus\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = spectrum.lan
O17 - HKLM\Software\..\Telephony: DomainName = spectrum.lan
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = spectrum.lan
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = spectrum.lan
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINDOWS\System32\mgabg.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
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#2
coachwife6

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You are running HijackThis from its zipped archive; please create a new folder for it and unzip the program into it. It is very important you do this before anything else!

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.onlinereg...445414c53497A0B
O4 - Startup: david.vbs---what is this? If you don't know, get rid of it.

Is the following your isp? If not, place a check next to them.

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = spectrum.lan
O17 - HKLM\Software\..\Telephony: DomainName = spectrum.lan
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = spectrum.lan
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = spectrum.lan


Click on Fix Checked when finished and exit HijackThis.

Please download Spybot Search & Destroy and AdAware.

Follow all the instructions on this website to run a scan with both of these softwares.

Reboot and post a new log. :tazz:
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#3
Dr Trio

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I just printed them out and I am working on it right now sorry I am a little slow
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#4
Dr Trio

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You are running HijackThis from its zipped archive; please create a new folder for it and unzip the program into it.  It is very important you do this before anything else!

Close all programs leaving only HijackThis running.  Place a check against each of the following, making sure you get them all and not any others by mistake:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.onlinereg...445414c53497A0B
O4 - Startup: david.vbs---what is this? If you don't know, get rid of it.

Is the following your isp? If not, place a check next to them.

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = spectrum.lan
O17 - HKLM\Software\..\Telephony: DomainName = spectrum.lan
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = spectrum.lan
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = spectrum.lan


Click on Fix Checked when finished and exit HijackThis.

Please download Spybot Search & Destroy and AdAware

Follow all the instructions on this website to run a scan with both of these softwares.

Reboot and post a new log.  :tazz:

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#5
coachwife6

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Did you do it? If so, post a new log. I kind of got off-track because someone posted in your post, but I deleted her posts.
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