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Computer will not boot in normal mode


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#1
sprien

sprien

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Hello,

I am having problems with my computer booting normally. We've been having problems for a while now, where we'll be working and suddenly a blue screen will come up and tell us we've had a fatal error and we need to reboot. It says the file nv4_disp is to blame. Upon a search on the C:/ drive, it says that's to do with servicepackfiles/i386, but I can't find that on add/remove list, so haven't touched them. They all have dll extensions, but I don't know what that means. And they all date to 2003/2004, which if I think about it, is when we first started getting the blue screen. Since the blue screen came up yesterday, we haven't been able to boot normally. It gives us the Dell screen and then the screen goes black and says no signal. But the computer is on. We never get to the Windows Welcome screen before this happens.

I went through the steps before posting a hijack this log, however, I can only reboot in safe mode or safe with networking and some of the scans won't work or won't download in safe mode. None of the virus programs will download in safe mode. I tried to go back to a previous good configuration, but it can only find yesterdays, and that's when the problem began.

I also used a program called registryfix my friend gave us and it found over 200 errors, but we don't have the registered version so didn't delete all of them and the ones it did delete didn't solve the problem.

Any help in this would be appreciated.

Yours,
Sarah

Here is the hijackthis log:
Logfile of HijackThis v1.99.1
Scan saved at 3:14:51 PM, on 04/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\AQUAGA~1.SCR
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Sarah\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Security Manager\pkR.dll
O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Bell\Security Manager\FBHR.dll
O2 - BHO: (no name) - {598F4775-6FB6-477B-9842-E0426824E077} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE VIMICRO USB PC Camera 301x
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe"
O4 - HKLM\..\Run: [Security Manager] "C:\Program Files\Bell\Security Manager\Rps.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://jcs.chat.dcn....v45/yacscom.cab
O16 - DPF: {4B9F2C37-C0CF-42BC-BB2D-DCFA8B25CABF} - http://zone.msn.com/...pcaploader1.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://sprien79.spac...ad/MsnPUpld.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - https://mysupport.na...pdatePortal.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1145017436328
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/...me/ZAxRcMgr.cab
O16 - DPF: {A1F2F2CE-06AF-483C-9F12-D3BAA72477D6} (BatchDownloader Class) - http://appdirectory....ap/DigWXMSN.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.app.../ITDetector.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.shockwave...aploader_v6.cab
O16 - DPF: {EDFCDAF5-95D9-40E9-BBE6-10C33190C3EF} (cGameControl Class) - http://zone.msn.com/.../RumbleCube.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab31267.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4A37E9DC-C59F-4039-8E12-B194807E3770}: Domain = sympatico.ca
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: Security Manager Firewall (RP_FWS) - Radialpoint Inc. - C:\Program Files\Bell\Security Manager\fws.exe

This is the hijackthis log for add/remove:
1Click DVD Copy Pro 2.2.2.4
Ad-aware 6 Personal
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Download Manager 2.0 (Remove Only)
Adobe Photoshop 7.0
Adobe Reader 7.0.8
Adobe Reader 7.0.8
AnyDVD
Apple Software Update
Aqua Real
Atlantis - Sky Patrol (remove only)
Broadcom Advanced Control Suite
Camera Utility
CCleaner (remove only)
Chameleon Gems (remove only)
Classic PhoneTools
CleanUp!
Dell Digital Jukebox Driver
Dell Media Experience
Dell ResourceCD
Dell Solution Center
Dell Support
Digital Line Detect
DVDSentry
EPSON ESPR220 Reference Guide
EPSON Print CD
EPSON Printer Software
EPSON TWAIN 5
ewido anti-malware
Feeding Frenzy 2
Google Earth
Google Gmail Notifier
Google Toolbar for Internet Explorer
HijackThis 1.99.1
Ink Monitor
Intel® PRO Network Adapters and Drivers
Intel® PROSet
iTunes
J2SE Runtime Environment 5.0 Update 6
LabelCreator Pro
LimeWire 4.9.30
Macromedia Flash Player 8
Macromedia Shockwave Player
Messenger Plus! Live
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Data Access Components KB870669
Microsoft Digital Image Pro 7.0
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft J# Browser Controls v1.1
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage
Modem Helper
MSN
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
Musicmatch® Jukebox
Nero 7 Ultra Edition
NetAssistant
NetWaiting
Nic's XviD Decoder
NVIDIA Windows 2000/XP Display Drivers
Photosmart 130,230,7150,7345,7350,7550 (Remove only)
PowerDVD
QuickTax 2005
QuickTime
RealPlayer
RegistryFix v3.0
Return to Castle Wolfenstein
Scarface: The World is Yours
SolSuite
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
SoulSeek Client 156c
Sound Blaster Live!
Spybot - Search & Destroy 1.2
Star Defender 3
Sympatico Security Advisor 1.4.10
Sympatico Security Manager
Vimicro USB PC Camera 301x
Visual IP InSight(Sympatico Consumer)
Winamp (remove only)
Windows Genuine Advantage v1.3.0254.0
Windows Internet Explorer 7
Windows Live Messenger
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 2
WinRAR archiver
WinZip

This is the report from Panda:

Incident Status Location

Adware:adware/comet Not disinfected c:\windows\inf\dm.inf
Dialer:dialer.b Not disinfected c:\windows\tmlpcert2005
Potentially unwanted tool:application/funweb Not disinfected c:\program files\FunWebProducts
Potentially unwanted tool:application/myway Not disinfected c:\program files\MyWay
Potentially unwanted tool:application/mywebsearch Not disinfected c:\program files\MyWebSearch
Adware:adware/wupd Not disinfected c:\program files\winupdate
Adware:adware/dyfuca Not disinfected c:\windows\STWSI
Hacktool:HackTool/SRunner.A Not disinfected C:\!KillBox\service.exe
This is the report from AVg:
---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 10:50:33 PM 03/01/2007

+ Scan result:



C:\Program Files\SlySoft\AnyDVD\Slysoft.v1.1.37.exe -> Dropper.Small : No action taken.
C:\Documents and Settings\Sarah\Cookies\[email protected][1].txt -> TrackingCookie.Atdmt : No action taken.


::Report end
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