[chedwick]

I have a Gateway desktop computer that I've been having lots of problems with. I am having intermittent problems with not booting that I think are related to a bad heat sink. When it did boot last, I reformatted using the Restore DVD from Gateway. For some reason now, I can't connect to the Internet. We have high-speed Cable internet that requires no password or anything. When I've formatted in the past, it just automatically got all the settings and worked fine.

In the Network Connections box, I have a local area network that says it is connected, but when I open Internet Explorer, it won't connect. When I right-click on the local area connection in the Network Connections box, and choose repair, it says "Repair 1394 Connection. Windows could not finish repairing the problem because the following action cannot be completed: TCP/IP is not enabled for this connection. Cannot proceed." When I go to the Properties, and then the TCP/IP properties, it is set to obtain everything automatically. This is the correct settings, which I confirmed with my Internet provider. In Internet Explorer, I have the Connection settings set to use a LAN connection and automatically detect settings.

I've set up the Internet on this computer a couple times before, and it's always been very simple. Everything is set to automatic, and it finds everything it needs. I don't understand why it isn't working this time. If you have any suggestions, please let me know. Thanks.

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Open IE then type 192.168.0.1 in the address bar and press enter, does it connect to the router set up page?

[Retired Tech]

Open IE then type 192.168.0.1 in the address bar and press enter, does it connect to the router set up page?

[chedwick]

I tried that, but it still wouldn't connect. "Internet Explorer could not open the search page".

And I double-checked the Device Manager and everything is installed correctly. The network card is installed and there are no conflicts. I just tried uninstalling the drivers for the network card and restarted the computer to reinstall them. It made no difference. The problem is the same.