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#16
mrsnhsa

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I have already done everything in the Malware Removal Guide. I also did the broadband speed test. Do I have to do everything again or just do the Hijack section for a new report?
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#17
Retired Tech

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Just the HJT Log and post it in the Malware Forum please
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#18
mrsnhsa

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One more thing, when I did the speed test it never gave me any results, it just had the words "Test complete, Loading results page" but nothing came up after a few minutes. I ran the test agaiin and the same thing happened. I do not get any results.
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#19
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Does this run

http://speedcheck.ispconnect.co.uk/
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#20
mrsnhsa

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Yes it worked.
It reads:

bandwith reading is 256.00 Mbps
which means you can download at 32 MB/sec from our servers

then in the box it shows

262144 kbps YOU followed by a long red band

Then it has a ref # 262144-6195411 if I want to contact Customer Services
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#21
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Are you in the UK?
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#22
mrsnhsa

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No, I'm in the United States
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#23
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The nearest one to you here will give a more accurate reading

http://www.speakeasy.net/speedtest/
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#24
mrsnhsa

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The results of the speakeasy speed test were:

1289 kbps download speed

313 kbps upload speed
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#25
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Is it a 2Mbps connection
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#26
mrsnhsa

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I don't know,
How do I find out?
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#27
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Your ISP will tell you
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#28
mrsnhsa

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My ISP told me my connection was capable of 1.2 up to 1.5 Mbps
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#29
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The speedtest is fine then

Did you hear anything from the HJT Log you posted
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#30
mrsnhsa

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No, you have been the only one that has been replying.
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