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Error Message at Boot


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#1
joejobs

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HI:
I get the following message at the login screen when I boot:
The instruction 0x7c918fea referenced memory 0x00000010

Is there any way to fix this?
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#2
Retired Tech

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Does it have the option to cancel or debug
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#3
joejobs

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Yes
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#4
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Then if you click to debug nothing happens and you have to click it a few times for it to clear

Does it then go to the desktop
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#5
joejobs

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Click debug and disappears
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#6
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If it goes to the desktop

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

If you do not have an XP CD and are unable to borrow one, run the scan, click skip if it asks for the CD, if it keeps asking, click cancel.

If it kept asking for the XP CD then system files are missing


Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this.

This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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#7
joejobs

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I tried those options but with no success

I will give you a bit of more info on how it started

I have a bootlog and several drivers that are not loading.

Tried reinstalling them directly from the XP Cd
but the drivers still show not loading

After this I turned on all services.msc

still no success

so now I am concentrating on fixing the error messagee to see if this is related to the other problem.

If not...anyways have to fix.

Tried all the options suggested but no success
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#8
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Check disc alone takes an hour
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#9
joejobs

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ok.
Had done that before.
Normally when I encounter a problem...

I run some of these
tuneup utilites, clean upATF Cleaner, CCleaner, IE privacy Keeper, windows cleanup

after this

I run Tune XP and Bootvis

then defragment
then scan disk

also just did an XP repair

The error is still there.....
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#10
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Is Microsoft Office on there
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#11
joejobs

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Yes
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#12
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Can you open Word, click help, click detect and repair, tick restore shortcuts
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#13
joejobs

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doesn't have that command just the help question mark but no detect and repair
computer is super crawling!!!!!!!!!!
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#14
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Across the top, file, edit etc, click the word help
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#15
joejobs

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HI:

Serious problems! :whistling:

1. I haven't been able to fix the error message. Jus finished reinstalling office.
2. Laptop now says it has a new hardware but just shows a question mark!
3. The system is crawling.

Any guide is appreciated
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