The older software that came pre-packaged with the printer will not work with this computer. I logged onto the Hewlett Packard website and downloaded the updated driver/software for this printer.
The software downloads without error. When I attempt to install this software on my computer, I get an error message which states that I must "reboot the computer" before installing this software.
After I reboot the computer, I get the same error about rebooting the computer. Needless to say, I cannot use this printer with my Dell Inspiron 8100 notebook.
I contacted HP through their website, and HP sent me an e-mail to assist with the installation of this printer. I followed the procedure without success.
This printer is one of the "all-in-one" printers, i.e., combined fax, printer, and scanner.
I really need to get this printer installed! Any help would be appreciated.
Below is a copy of the e-mail message I sent to Hewlett Packard:
Message sent to Hewlett Packard:
"After downloading the updated software from the HP website, i.e.,
http://hp.com, the installation screen appears to install the software. When
I click the install button on the dialog box, another screen appears and
states something to the effect that the computer "must be rebooted." I
reboot the computer and make an attempt at re-installing the software. I
receive the same message to reboot and the software will not install.
I read the Dell troubleshooting FAQ on the HP website. My computer is
configured for ECP and I uninstalled the ECP port, and reinstalled it following
the procedure as outlined in the FAQ. The software still would not install.
My computer (Dell Inspiron 8100) has an A15 BIOS. I have Windows XP
Profesional with Service Pack 2, including all applicable "hotfixes." After I
first acquired this notebook computer, I was able to successfully install and
utilize this printer. I had a system "crash" and I had to 'fdisk and reformat'
the hard drive. All software was again installed. When I attempted to re-
install the HP software, I received the error message as outlined above."