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Win XP Pro SP2 / Printer Install Problems


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JHY-IC

JHY-IC

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I own a Dell Inspiron 8100 notebook computer with Microsoft Windows XP Professional, Service Pack 2. I also own an older Hewlett Packard Model 720 Officejet printer.

The older software that came pre-packaged with the printer will not work with this computer. I logged onto the Hewlett Packard website and downloaded the updated driver/software for this printer.

The software downloads without error. When I attempt to install this software on my computer, I get an error message which states that I must "reboot the computer" before installing this software.

After I reboot the computer, I get the same error about rebooting the computer. Needless to say, I cannot use this printer with my Dell Inspiron 8100 notebook.

I contacted HP through their website, and HP sent me an e-mail to assist with the installation of this printer. I followed the procedure without success.
This printer is one of the "all-in-one" printers, i.e., combined fax, printer, and scanner.

I really need to get this printer installed! Any help would be appreciated.

Below is a copy of the e-mail message I sent to Hewlett Packard:

Message sent to Hewlett Packard:

"After downloading the updated software from the HP website, i.e.,
http://hp.com, the installation screen appears to install the software. When
I click the install button on the dialog box, another screen appears and
states something to the effect that the computer "must be rebooted." I
reboot the computer and make an attempt at re-installing the software. I
receive the same message to reboot and the software will not install.

I read the Dell troubleshooting FAQ on the HP website. My computer is
configured for ECP and I uninstalled the ECP port, and reinstalled it following
the procedure as outlined in the FAQ. The software still would not install.

My computer (Dell Inspiron 8100) has an A15 BIOS. I have Windows XP
Profesional with Service Pack 2, including all applicable "hotfixes." After I
first acquired this notebook computer, I was able to successfully install and
utilize this printer. I had a system "crash" and I had to 'fdisk and reformat'
the hard drive. All software was again installed. When I attempted to re-
install the HP software, I received the error message as outlined above."

Thanks!

Joseph Y.
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