[bondy]

I'm trying to resolve a problem with a Toshiba laptop which is not recognising a Wireless card. I have tried installing two different cards, a Belkin Wireless G Plus and a Trendnet Wireless Cardbus PC Card (this latter card i know works on another laptop). In both cases, the problem is the same:- Both the power and network indicators on the card remain unlit, but the device manager says the PCMCIA slot is working ok. I cannot find an option at setup to change the BIOS settings of the cardbus, nor can i find the laptop model on the Toshiba website (It's a Satellite A30), to download an alternative. The Operating system is Windows XP Service Pack 2

The Belkin Wireless Utility Software is installed on the laptop, but does not open when double clicked.

Can someone help please?

Thanks

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I had the same problem on our laptop and I e-mailed them and this was there reply. I no longer own the laptop because we gave it to our grandson for Christmas this year but didn't never get around to do it. So I'll pass this e-mail along to you. Read below. Hope this helps you out. I am having problems just trying to install my netgear after the internet folks came to upgrade our dsl. I'll figure it out one of these days.
Here you go!

Thank you for contacting Belkin Technical Support.

We understand that your wireless computer is not able to detect your wireless
network.

To resolve the issue we suggest you to please delete the Belkin folder from C:// and
then install it with the latest drivers from the website.

1. Right click on My computer Icon.
2. Click on properties.
3. Click on device manager tab.
4. Click on + sign next to network adapter.
5. Right click on Belkin adapter.
6. Click on remove.
7. Close all the windows.
8. Double click on My computer Icon.
9. Double click on C Drive.
10. Click on Program files.
11. Right click on Belkin folder.
12. Click on Delete.
13. Once it is done, please go to Add/Remove programs and uninstall the Belkin
software.

Now, please try installing the latest software for the Belkin adapter from the URL
given below:

http://www.belkin.co...p...lang=1
To install, double-click on the downloaded file. It is a self-extracting zip file.
Unzip the files to the default folder mentioned and follow the on-screen
instructions.

We hope the information provided is helpful and that should fix the issue.

Teresa, if you need further assistance please feel free to write back to us and we
will be happy to assist you.

If you have any other questions or problems you may also call us toll free at
800-223-5546 (Ext. 2263). Alternatively, call us on 310 898 1100 (Ext. 2263)

Regards,

Greg Hamilton
Belkin Technical Support

NOTE: Thank you for choosing Belkin Components.
Please include original email when replying.

Edited by Harley Babie, 11 January 2007 - 12:31 PM.

[Harley Babie]

I had the same problem on our laptop and I e-mailed them and this was there reply. I no longer own the laptop because we gave it to our grandson for Christmas this year but didn't never get around to do it. So I'll pass this e-mail along to you. Read below. Hope this helps you out. I am having problems just trying to install my netgear after the internet folks came to upgrade our dsl. I'll figure it out one of these days.
Here you go!

Thank you for contacting Belkin Technical Support.

We understand that your wireless computer is not able to detect your wireless
network.

To resolve the issue we suggest you to please delete the Belkin folder from C:// and
then install it with the latest drivers from the website.

1. Right click on My computer Icon.
2. Click on properties.
3. Click on device manager tab.
4. Click on + sign next to network adapter.
5. Right click on Belkin adapter.
6. Click on remove.
7. Close all the windows.
8. Double click on My computer Icon.
9. Double click on C Drive.
10. Click on Program files.
11. Right click on Belkin folder.
12. Click on Delete.
13. Once it is done, please go to Add/Remove programs and uninstall the Belkin
software.

Now, please try installing the latest software for the Belkin adapter from the URL
given below:

http://www.belkin.co...p...lang=1
To install, double-click on the downloaded file. It is a self-extracting zip file.
Unzip the files to the default folder mentioned and follow the on-screen
instructions.

We hope the information provided is helpful and that should fix the issue.

Teresa, if you need further assistance please feel free to write back to us and we
will be happy to assist you.

If you have any other questions or problems you may also call us toll free at
800-223-5546 (Ext. 2263). Alternatively, call us on 310 898 1100 (Ext. 2263)

Regards,

Greg Hamilton
Belkin Technical Support

NOTE: Thank you for choosing Belkin Components.
Please include original email when replying.

Edited by Harley Babie, 11 January 2007 - 12:31 PM.

[bondy]

Unfortunately this did not solve the problem.

There was no Belkin adapters under the Network Adapter; I was able to delete the folder ok but got an error when trying to uninstall the Belkin software(SetupDLL\SetupDLL.app (459)), so i tried a fresh install over the top.

This got as far as requesting that i insert the card... at this point i did not get the Found New Hardware Wizard - does this imply there is something wrong with the slot?

Thanks
Peter

[Harley Babie]

Well I would suggest that you go and buy another card and then if that works then it is the card. They do go out. And also if it's not the card you can take it back where you bought it from. I have heard that you are able to return the card. Staples and Best Buy and all the others do have a return policy and will give you a refund. Let me know how it works out! Hope that this information helps you out.

[bondy]

Thanks for your help. I should stress that it's not the card - it works perfectly well on another (older) laptop.

The cardbus controller is an ENE CB1410 which is on the compatibility list for XP. The Device Manager reports that this is working properly. (I tried re-installing the device drivers but this had no effect)

Any ideas?

Thanks
Peter

[Harley Babie]

Try searching here http://www.dslreports.com/forum/belkin or call the support at belkin. They should be able to help you troubleshoot the problem. Let me know if you get any results.

Also I have been doing some research and found some these if maybe some of these could help.
http://www.eservicei...g=Satellite A30

http://forums.comput...?threadID=18573

http://irda.sourceforge.net/smcinit/

http://www.techspot....ng-Problem.html

http://search.techre.../...amp;i=0&t=0
http://www.csd.toshi...sp?soid=1305249
Hope you can find some help here. I will still try to keep searching.

Edited by Harley Babie, 22 January 2007 - 11:25 AM.