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Isass.exe terminated unexpectedly


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#1
keymaster

keymaster

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Hello,
My son is trying to play WoW. When he pressed play, WoW started and then he got an error message that said," SYSTEM SHUTDOWN", c:\windows\system32|Isass.exe terminated unexpectedly. The system shutdown, re-booted and started again. He went back into WoW and pressed "play" again and it went through this time. Any ideas why we got the "SYS Shutdown" to begin with? What is Isass.exe doing?

Thanks for your help.

Chris......
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#2
computerwiz12890

computerwiz12890

    Fixer-upper guy

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Hello and welcome to Geeks To Go!

If it is indeed Isass and not lsass then you've got an infection. I can help you to confirm what it is if you do the following:

Please download and run hijackthis Do a scan and then save a log. Take the log and ATTACH IT (do not post) to your next post. In order to attach it, you will either need to change the .log extension to .txt, or you will have to put the log into a compressed (zipped) folder.

We do not like to post hijackthis logs in sections other than the malware forum as we do not want to encourage people to post malware issues in this forum.

I am not looking for malware. I am looking for what programs or combinations of programs might cause this behavior. If I notice any malware, I will redirect you to the malware forum.

If you post a hijackthis log in this forum, several trusted techs will come to your house and eat all of your Ritz crackers, Cheeze Doodals and any sweet pickles you have in your fridge. We will also put our feet up on all of your coffee tables. This is no joke. We'll do it. It's not pretty. :whistling:
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