My client had Norton Internet Security installed from retail product last year. Her subscription was getting ready to expire and she had upgrade messages. We discussed the pros and cons and decided to go with the upgrade which included the Basic System Works [for free?] and Go Back feature.
She could not use Go Back because of her RAID controller. So that did not install. We had problems getting the old version to completely uninstall so we were advised by the Symantec tech to use their uninstall version since our XP add and remove was not getting it all. Then to clear out all registry items with the Symatec word in them.
Well as you can imagine we went from bad to worse. Finally Norton installed ok but then her email client lost its spam folder icon and then all of a sudden the audio was gone and now one cannot get into the control panel system device hardware nor is the printer working to name a few things. We get a spooler not working error message.
Obviously this is a major disaster since the installation XP that came with her DELL computer is not the latest version. She now has Service pack 2 installed and for some reason "system restore" was not turned on and she has no ability to restore her registry with that feature since today is the first option day for restore.
I need to expedite this restore. She wants to get rid of Norton now and go with your sites recommendation according to another user, to use Webroots combination of Spyware Blaster and anti virus program. I have used the spy program myself and know its good.
Norton has hooks everywhere in her system, plus she is going to dispute her charges so we don't want to alert Norton she is dumping it until she has her computer back to normal.
I know this is a mouthful, any suggestions as to the best course of action without formatting and starting over?
you can cc me a copy to email address removed to protect you since I may be here checking the answer to the mail.
I hope you can help us.
Edited by ScHwErV, 17 January 2007 - 07:16 AM.