Thanks. I have done that numerous times. In fact, I was in contact with a Microsoft Update professional who offered the following. I will copy/paste his suggestions and then copy/paste my response. Given this, do you have any further advice. Please note that I had numerous Windows errors when following his instructions.
"After checking the Windows Update log which was uploaded automatically when
submitting the case, I noticed that the error code 0x80040154 was received.
This error code can occur if the Internet Explorer cache has been corrupted,
the XML components have not been registered properly, or the Windows Update
temporary folder has been corrupted. I suggest we take the following steps to
get this issue resolved. After trying each suggestion, we can go to the
Windows Update site to test the issue.
Step 1: Reset Internet Explorer settings, and disable third-party Internet
1. Click Start, click Run, type: inetcpl.cpl and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click
Delete Cookies, and click OK.
3. In the same tab click Delete Flies, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck Enable third-party browser extensions
7. Click OK.
Step 2: Rename the temporary folder of Windows Update.
This behavior may occur if the temporary folder of Windows Update has been
corrupted. We can refer to the following steps to rename this folder. Please
be assured the folder will be created again when we visit the Windows Update
1. Click Start, click Run, type: cmd and press Enter. Please run the
following command in the opened window.
net stop WuAuServ
2. Click Start, click Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the opened window.
net start WuAuServ
Then, please try to access Windows Update again. If the issue persists,
please refer to the next suggestion.
Step 3: Re-register the XML components.
1. Click Start, click Run, type: cmd and press Enter.
2. In the opened window, run the following command:
3. Please try to access the Windows Update site again.
4. If the issue persists, please install XML 3.0 SP7 from the following link:
Step 4: Disable the firewall programs and other Internet programs.
Some firewall programs, popup blockers, or P2P software could be causing the
issue. We can temporarily disable these programs to test the issue. To
protect the system when the firewall program is disabled, please enable the
a. Click "Start", click "Run", type "WSCUI.CPL" then click OK. This will
generate the Windows Security Center application.
b. In the Windows Security Center window, click Windows Firewall.
c. Select the option "On (recommended)" to turn on Windows Firewall.
If the issue persists after we try the above steps, please send the system
information to me for further research:
How to collect System Information:
1. Click "Start", go to "Run", type in "MSINFO32" (without quotation marks)
and press Enter to start System Information.
2. On the popup window, on the menu bar, click "File", and click "Save";
save it as an NFO file, such as "system.nfo" to your local Desktop.
3. Find the file, right-click on this file, click "Send To", and click
"Compressed (zipped) Folder".
4. Please send it as an attachment to [email protected]
Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I appreciate
your time and effort on this issue. If anything is unclear, please don't
hesitate to let me know and I will be glad to help.
I look forward to hearing from you."
"Following your instructions. I did Step 1. However, steps 4 & 5 were not
in the location you listed. I am using IE7 and don't know if that was the
problem. I tried to find a similar button and clicked. Step 1 did not solve
the issue, so I tried Step 2. Step 2 also did not solve the issue. When I
did Step 3, I ran into some problems. At #4 in Step 3, I was unsure which
file to download, so I did msxml3.msi. But when I click on "Run" I received
the Windows Installer error as follows:
"The Windows Installer Service could not be accessed. This can occur if
you are running Windows in safe mod, or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance."
I did not do Step 4, because my Windows XP Firewall already does not work.
This has been a long-standing issue. Whenever I try to start up the Windows
XP Firewall, I receive the error:
"Windows Firewall settings cannot be displayed because the service is
not running. Do you want to start the Windows Firewall/Internet Connection
Sharing (ICS) service?"
I then click on "Yes" and receive the following notice:
"Windows cannot start the Windows Firewall/Internet Connection Sharing
So, then I tried to collect System Information per your instructions.
However, I get the following error:
"Can't Collect Information - Cannot access the Windows Management
Instrumentation software. Windows Management files may be moved or missing."
I "exed" out the screen and got a scripts error.
"An error has occurred in the script on this page. Line: 60, Char: 3,
Error: Object required, Code: 0, Url: hcp://system/sysinfo/msinfo.htm. Do you
want to continue running scripts on this page?"
I clicked "Yes" and it went away.
So as you see, I have multiple issues. I admit I am very frustrated. It
would be a BIG deal to reinstall my Windows, so that will be my last resort.
I appreciate any other advice you can give."
GIVEN THIS, DO YOU HAVE ANY FURTHER ADVICE?