[pj1959us]

For months I have had problems with playing videos (such as on YouTube) to play. I have tried all of the troubleshooting recommended by Adobe for the Macromedia Flash. I always get the message that the Flash has been installed but I continue to have the same problem.

I was reading some other sites and someone mentioned removing Quicktime. I checked and do have that but when I tried to uninstall it through the programs or control panel I get an error that states: The following file does not exist or is not valid unstallation log file: C:\WINDOWS/system32/QUICKT~\UNINST~1/.LOG.

I have no idea when this actually started...I had tried (shortly after all this began) to do a recover to pinpoint it but it never solved the problem.

Anyone have any ideas for resolving this?

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QUICK TIME

see if it can be disabled in the following ways

go to control panel administrator tools click on services
look for quicktime and stop the service

from start >>run>>type in>>msconfig>>click ok
click start up tab >>look for quick time
>>uncheck it
>>click apply or ok
>>restart computer

see if this helps

[pj1959us]

Thanks very much for your suggestions but it doesn't appear when I checked either one of those

[pj1959us]

when you went to add/remove is quicktime there
Yes, QuickTime is in the Add/Remove with 2.86 MB. I tried to uninstall here first but that's when I received the above error message. I also tried to remove it with Uninstall under Programs, but got same message.

look for the folder
open my computer
right click on c:drive
open it
look in program files>>is there a quicktime folder
Yes, there are two...QT with 2.84 MB and QT(2) with 54.1 MB.

and since your in c:drive look for it in windows folder open windows
..system32>>is there any evidence of C:\WINDOWS/system32/QUICKT~\UNINST~1/.LOG.
Only things I see with QuickTime here are: QuickTime.cpl, QuickTime.qts, QuickTimeCheck.ocx, and QuickTimeVR.qtx

Any recommendations seeing the above? Thanks!

Edited by pj1959us, 19 January 2007 - 10:25 PM.

[pj1959us]

I followed the Adobe instructions for the Macromedia Flash uninstall/install (not the QuickTime)....but that has never fixed my problem.

I happened to read about a topic today that someone had the same video problem as I have and they removed the QuickTime and it fixed it. That's when I tried to follow the same instructions but then couldn't remove it.

If QT is related to my problem, I don't know but since I am receiving those strange messages when I try to uninstall QuickTime you may be right...that it's corrupted. If I can repair it that's fine...I just want videos to work again!

Thanks very much for your help thus far, and if anyone else has suggestions, feel free!

[pj1959us]

Just wanted to add...when I try to click on the QuickTime icon from the Control Panel, it won't open and I get this message: "An exception occurred while trying to run C:\WINDOWS\system32\shell32.dll, Control_RunDLL "C:\WINDOWS\system32\QuickTime.cpl,QuickTime".

[pj1959us]

Sorry, one more update....up above when I said: and since your in c:drive look for it in windows folder open windows
..system32>>is there any evidence of C:\WINDOWS/system32/QUICKT~\UNINST~1/.LOG.
Only things I see with QuickTime here are: QuickTime.cpl, QuickTime.qts, QuickTimeCheck.ocx, and QuickTimeVR.qtx

I just found a separate folder labelled Quicktime in that same location with the following when I opened that folder: CFUniCharPropertyDatabase, QTPlugInstaller.exe, QTUninst.dll, and QTUpdateHelper.exe.

[pj1959us]

after you did the uninstall from the add/remove

did you delete the folder from programs
I haven't been able to uninstall the program at all...when I try to uninstall thru Add/Delete or the Program, I just keep getting that error I mentioned at the beginning that said: The following file does not exist or is not valid uninstallation log file: C:\WINDOWS\system32\QUICKT~|UNINST~1.LOG.

delete C:\WINDOWS\system32\shell32.dll, Control_RunDLL "C:\WINDOWS\system32\QuickTime.cpl,QuickTime.....in the windows folder

from from theres as well

did you check registry and delete quick time from there

any uninstall you do its best to run a clean-up and restart

any keys you want to delete from registry always create back-up
I've checked the registry under ROOT and found a bunch of QuickTime references...am I supposed to delete all of them that reference it? I'm unfamiliar with messing with the Registry so don't want to make things worse! I see that I can create a back-up but wanted to check with you first. I did try to install QuickTime a little bit ago (just to see what it would do) but it says that there's already a newer version there and won't install anything.

just right click the key your going to deelete
click export name it save then proceed to deleting registry key
that way you have back up
after you delete key restart your computer

====================================

if you want to try repair try this site

http://retrovirus.co...cktime-problem/
I've checked this and confused on what is meant by "Delete the part of the tree that you find". Is that telling me to delete everything that has QuickTime referenced?

Also, when using the windows Troubleshooting, it ran a DirectX diagnostic and it stated: "mfc42.dll incorrectly installed in Windows folder and should be deleted". Would this have anything to do with this problem?

Thanks for your patience...and your help!

Edited by pj1959us, 20 January 2007 - 01:07 AM.