[ste0102]

hi when i installed Microsoft Internet explorer 7 it does not work at all, when i load it up it says it cannot be desplayed but my internet explorer 6 works fine please help me thanks

ste

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You had IE6, installed IE7, it didn't work, you uninstalled it, IE6 runs?

IE7 should uninstall IE6

[Retired Tech]

You had IE6, installed IE7, it didn't work, you uninstalled it, IE6 runs?

IE7 should uninstall IE6

[ste0102]

yer but when i uninstall internet explorer 7 the comp restarts and internet explorer 6 is back on

[Retired Tech]

From system restore

Did you download it from Microsoft Update

http://update.micros...t.aspx?ln=en-us

[ste0102]

no from add and remove... i downloaded it of the microsoft site and no web pages appear to come on and when i do a check it is the ports htts i really dont know what to do..something about the connection please help thanks

ste

[Retired Tech]

See what is available from the link in post 4

[ste0102]

theres nothing exept internet explorer 7 what can i do to get it

[Retired Tech]

You can download it from there if it is an option

During the install, let it check for web updates, run the malicious software tool, and let it reset the home page

[ste0102]

thanks keith il give it a try tonight il send back a email to tell you if it has worked or not worked.....thanks for your time anyway cheers

ste

[Retired Tech]

You can run through this first to check things are good

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor