This user accessed the photos through the link provided in the e-mail (she uses Outlook Express) and her default browser is Mozilla Firefox. Her O/S is XP. I have tried the following, all of which have failed to allow her to view the images again:
1. Looked through Firefox for blocked websites. I couldn't find any list.
2. Asked user to right-click on the file name and select Reload. When I was trying to emulate what she did on my end, I selected Block images... and when I right-clicked again, I had the option of just unchecking the block images selection. She didn't have the option to uncheck, it didn't show again as an option.
3. I then made the 2 albums public instead of private and sent her the link to access them. No luck, the same thing happened.
Does anyone have a clue as to how we can unblock these images so she can view the albums? I would just send her the photos but there are about 200 of them, so it really isn't an option. BTW, I don't have physical access to her computer, so I have to instruct via e-mail or over the phone.
Thanks for ANY advice you can give me.