[ms_emmy]

My son took my old computer and went to Fry's and the saleman sold him a new motherboard,CPU,memory and power supply. The problem is that the computer just randomly shuts itself off.It is getting worse as it is only running for a shorter and shorter while before shutting down.No idea what to do.
The motherboard and CPU were a package deal:
The CPU is Pent D 945Bx/P4M800PROV2 3.4 GHz
The Motherboard is ESC P4M800 Pro V2 C2D 775
The memory is DDR2 512 MB 533 MHz
and I am unsure what the power supply is but the salesman said is was more then he needed.
PLEASE HELP!

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hi ms_emmy,

Did he do a full(new) install of the OS?
Did he load the mainboard driver CD?

[silverbeard]

hi ms_emmy,

Did he do a full(new) install of the OS?
Did he load the mainboard driver CD?

[ms_emmy]

Yes he did a full new install of Windows XP Pro
Yes he did load the cd that came with the motherboard
Thank You for ypur help

[ultimateslacker2]

Ut oh... it shuts off?

Looks like we got overheating..


Download Speedfan (The download link is in the first line of the second paragraph), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

[ms_emmy]

Ok will try to get ahold of him and tell him to do that.But it will shut off right after he cuts it on sometimes.Could that still mean overheating if it cuts off only 1 or 2 minutes after it is ct on?

[ultimateslacker2]

Possibly.. any case fans installed?

[ms_emmy]

I just called him and he said it restarts not shuts down.Does that make a difference.

[ultimateslacker2]

Big Difference. Do the procedure below:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

Now reboot. This will result in the BSOD error...report the STOP ERROR and any parameters.

[ms_emmy]

Thank you so much and sorry for the misinformation. He is going to give that a try.

[ultimateslacker2]

No problem... I am here to help and we will get this bug sorted out so we can have you up and surfing and no time

[ms_emmy]

He did exactely what you said, automatically restart was checked and he unchecked but he did not get a BSOD error when he restarted