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My neighbour had a problem with her PC as it was cutting out all of the time. Her PC came with an original XP CD and Key, which she still has.
However, due to the fault with her computer she took it into a shop for repair. She was informed by the assaistant, that he believed the fault to be a program fault. So he informed her that he would re load XP for her, however he used his own disk and what i believe to be an illegal CD key
Knowing no better she allowed him to overlay his copy of XP onto her system. Now she cannot get any updates from microsoft, and has been booted out of the microsoft site due to Authentication Problems.
I have checked her computer for her and have found that there are 2 copies of XP on her system, 1 the original and 2 the illegal copy.
The Question is a simple one. How can i remove the Illegal copy without touching the original and loosing all of her information.
(By the way, when he put his copy on he also disabled the SYSTEN RESTORE. This has now been corrected but will now only show 3 days of restore.)
Thank you very much.