[mrbeer]

my first time [ be gentle with me , as i am not overly computer literate ] . since some time in dec . i was unable to install updates to office 2003 , as they all came up failed ...then a few days ago , i noticed that office 2003 was gone completely from my computer . i do have a disk , and the codes , which are correct . i began to install with the disk , that i do have , verifies that the product keys i entered are correct . it begins to install , then stops and the error message comes up saying "microsoft office setup did not complete. we are sorry ". [ sure they are ] . underneath it reads an error occured during setup , and was unable to complete . no error message # is shown . i did run a virus scan and spyware , but all is clean . i am thinking of a hammer , but , i hope someone can help. thanks in advance . oops . i better tell you that it is a dell computer , working well for a couple of years , and am running windows xp pro .

Edited by mrbeer, 31 January 2007 - 05:55 PM.

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Hi, and welcome to Geeks to Go!

1. Browse to c:\program files\microsoft office. Do you see a folder called Office11? Are there folders and files inside it?

2. Does Microsoft Office still show up in Add/Remove Programs?

3. Please take a screen shot of the errors you get while trying to reinstall Office - use the Alt key and the PrtScn key at the same time. This will take an image of the active window. Open Paint (or any other graphics program) and paste the image using Ctrl+V (Ctrl key and the V key together). Save them as JPG format, and attach them to this thread

4. Check the Event Viewer for other Warnings or Errors that occur at the same time you tried to install Office. To get to the Event Viewer, click Start, Control Panel, Administrative Services, Event Viewer. On the left side of the screen are three categories: Application, Security, and System. Check under Application and System for any events that are listed as Warnings or Errors, that also have a date and time that correspond to the error. Once you have an event open, you can click the "copy to clipboard" icon (just below the down arrow) to copy the error text, then you can paste it in a reply to this thread.

[piper]

Hi, and welcome to Geeks to Go!

1. Browse to c:\program files\microsoft office. Do you see a folder called Office11? Are there folders and files inside it?

2. Does Microsoft Office still show up in Add/Remove Programs?

3. Please take a screen shot of the errors you get while trying to reinstall Office - use the Alt key and the PrtScn key at the same time. This will take an image of the active window. Open Paint (or any other graphics program) and paste the image using Ctrl+V (Ctrl key and the V key together). Save them as JPG format, and attach them to this thread

4. Check the Event Viewer for other Warnings or Errors that occur at the same time you tried to install Office. To get to the Event Viewer, click Start, Control Panel, Administrative Services, Event Viewer. On the left side of the screen are three categories: Application, Security, and System. Check under Application and System for any events that are listed as Warnings or Errors, that also have a date and time that correspond to the error. Once you have an event open, you can click the "copy to clipboard" icon (just below the down arrow) to copy the error text, then you can paste it in a reply to this thread.

[mrbeer]

to answer as best i can . 1. there is no folder called office 11.
2. no , microsoft office does not show up in add/remove programs .
3. i work very poorly with " paint " and am a little wary of it . but , i will try .
4. i went to the event viewer and found more warnings and errors that i can shake 2 sticks at. i will try to sort out the relative things as they relate to office only . it will be a day or 2 as i have to attend to some other matters . after i get the results of your remaining requests , i will post them. thanks for your help thus far . later .

[piper]

No problem at all. We'll be here.

[mrbeer]

hi. on a hunch , i got a hold of an old copy of office xp . it installed with no problem . unfortunately , it does not have the photo editing i need as does office picture manager . it would seem that my original office 2003 disc is corrupt , or marked up or something else. it still puzzles me as to why it disappeared from my computer in the first place . not being overly computer literate , i avoid making snap decisions , or , deleting things without asking someone wiser than i . i also had tried to do a system restore , but , it would not work either . i do not want to buy another office 2003 , as it is really costly . if you have any other ideas on what i could do , please do let me know. on a separate note , i came accross your site , and was impressed . i will be visiting this site more often . it is nice to find a site that does not presume that we are all " geeks " out here . thanks for your help thus far , and for future help . [ which , i know , i WILL need !! ] .

[piper]

If you have a licensed copy of Office 2003, you can call Microsoft at (800) 360-7561 to order replacement media.

See Microsoft article 326246 for additional support options.

[mrbeer]

thanks . yes it is a legit disc. i will go after this by phone tomorrow. your help is appreciated . sorry , but , i am sure i will be asking more questions in the future [ that's a threat ....heh heh heh . ] . it does look like a donation is forthcoming . thanks for not making me feel overly computer illiterate .

[mrbeer]

out of desperation , i got hold of a copy of office xp. it installed fine . i probably will never know where my office 2003 went , but , at least i have something to work with . it looks as if my office 2003 was damaged somehow. there are some marks on the disc . i do appreciate your prompt assistance. my first impression of this site is certainly not one of disappointment , especially for a somewhat illiterate computer guy . easy instructions are nice , especially when i had a hammer in my hand !!! [ heh heh heh ]