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can't dialup

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Dell, XP, 2.8ghz, 512mb ram, 100gb HD

A friend of mine got this machine used and I installed AOL 9.0 and it connects fine on my DSL connection but it will not on her dial up connection.
I have talked to aol tech many times. and they have concluded that their software is installed OK and the trouble might be a firewall (I have disabled windows firewall), a virus or the modem (which I have changed once).
The installation downloaded the local access numbers OK and dials (step 1), Handshakes (step 2), initializes (step 3),talks to network (step 4) and (step 5) but then gives an error message saying It was unable to make an internet connection.
Please help anyone. joe
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Neil Jones

Neil Jones

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Easy solution is to get rid of AOL. Problem sorted.

But anyway, the fact that it's handshaking in the first place means its dialling, and getting through to AOL. Therefore the issue is either the username is wrong, the account is invalid or there is an AOL problem.
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