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XP and IE problems after installing broadband


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#1
dayniedoo

dayniedoo

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We went from dial-up internet to broadband yesterday, as well as going "wireless" with our other computers in the house.

Now, my main computer is running sluggish, locks up, won't open Internet Explorer and won't shut down. I can access my email through Outlook Express with no problems though.

The other computers in the house are working great.

I've tried to 'restore system' to an earlier date, but since my computer won't shutdown, it get an error message after a hard shutdown and reboot.

I've also ran spyware, adware, antivirus, etc. I'm running IE6, but tried to install IE7 (to no avail). It was suggested I try FireFox. My computer still just 'hangs' while trying to load it as well.

I'm NOT computer savvy, and even the tech that installed the broadband was stumped and left without much to offer.

I'd appreciate any help!
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#2
Retired Tech

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Hold the power button in until it shuts down

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

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