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AVG won't install or unistall


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#1
oOpsicle

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Hey Geeks,

I can't get my anti-virsus software to run, install, or unistall. Plus my windows auto update for flash media won't install. They may be connected. But my primary concern is getting virsus protection back up and running.

Here is what the error message is (happens whenever I try to use AVG):
"Local machine: installation failed
Initialization:
Error: Checking of state of the item file avgset.dll failed.
File opening failed. %FILE% = "C:\Program Files\Grisoft\AVG Free\avgset.dll"
Permission denied"

Any ideas???

Thanks in advance!!!

Clayton
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#2
1101doc

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Yes. My idea is to go directly to: http://www.geekstogo..._Log-t2852.html and follow the directions for self help. This is just the sort of thing that the latest type of malware do. They disable the functions that would help remove them, usually by denying permission.
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#3
Major Payne

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Here's the page for AVG's instructions for a radical new install if you want to try it. Might print the page out if you can. Also, make a Restore Point if you have an O/S that allows you to do so.

AVG

Ron
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#4
oOpsicle

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1101Doc,

I have followed the instruction from the link you provided. Do they help?

Thanks, oOps

Here are the logs:

1. Hijackthis
2. Hijackthis (uninstall_list.txt)
3. Activescan.txt


Please do not post hijack this logs in any other forum than the malware forum as it will incourage others to do so as well. Your log has been removed and re-attached as a text file
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#5
1101doc

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I am not a trained HiJackThis reader/analyzer. You should post your log in the HJT section of the forum with detailed explanation of what started the whole thing, what steps you have taken, and your current system specifications, including your security applications-firewall, anti-virus,antispyware,etc. Be sure to include such information as whether you are part of a home network and if you use remote access to your computer. Please be patient and wait for a response from the HJT team.
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#6
oOpsicle

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Okay, I have re-posted in the HJT forum. Thanks for the help. You can follow this link to the new post:

http://www.geekstogo...howtopic=148133
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