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What's wrong with my hard drive?


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#91
sannie

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Ok, the chkdsk said the system fixed one or more errors.

booting up normal again.
Should i run this diagnostic program now?
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#92
ultimateslacker2

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Yup!

It may take a short time, I am not sure but go ahead and run it. Let me know the results of everything :whistling:
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#93
sannie

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Quicktest passed.... I am running the extended test now.
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#94
ultimateslacker2

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Alright :whistling:
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#95
sannie

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Extended test passed, too.

What does that mean now?

I don't want to run into these issues over and over with the harddrive.
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#96
ultimateslacker2

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Download Speedfan (The download link is in the first line of the second paragraph), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

Posted Image


Do NOT post a screenshot.

When you install it , let me know, we will work from there :whistling:
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#97
sannie

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It only says

HD0: 32C
Temp1: 32C

The bottom area is empty.

Edited by sannie, 10 February 2007 - 10:03 PM.

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#98
ultimateslacker2

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Well good news is your not overheating lol

What I was looking for is,

Go to the S.M.A.R.T tab.

Where it says Harddrive, check yours. it will show up the model and firmware,etc.

Than click the button Perform a online depth anaylsis for this disk.

Post the link for me
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#99
sannie

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S.M.A.R.T. test

Well, I copied the link, but it doesn't show what it shows on my screen.

I have two warnings for Power Off Retract count and Load Cycle Count.

Edited by sannie, 10 February 2007 - 10:16 PM.

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#100
ultimateslacker2

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Those can cause problems.

Contact dell. Your harddrive is indeed failing
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#101
sannie

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Oh well :whistling:

Better get a replacement now then dealing with another crash soon.

Thanks so much.

I know that this is maybe outside your knowledge, but does DELL replace failing hard drives, and do I have to send the laptop to them?

Also, what do I tell them? Will they be able to find the hard drive failure or will they tell me that my hard drive is fine [I mean, it looks like it right now when you start up]. Should I mention the tests that I ran?

Edited by sannie, 11 February 2007 - 12:39 AM.

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#102
ultimateslacker2

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Well you are under warranty, so DELL should replace it. I am not sure about sending it back, better give em a call
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#103
sannie

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I'll do that first thing tomorrow. Did you see my other question in my last post [after i edited it]?
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#104
ultimateslacker2

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Tell them that every once in awhile you get that error. Than eventually it will not boot up no more and crash more frequently.
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#105
sannie

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Ok. Thank you :blink:

You really have been an amazing help.

Have a good night.
I post back what I hear from DELL :whistling:
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