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Internet explorer pop up error message problem - please help

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hello, thank you for any replies in advance.
whenever i use my laptop i am getting a pop-up error message from internet explorer which says ' internet explorer has encountered a problem and needs to close. we are sorry for the inconvenience.' there is a button to close the message but this doesnt work as the message continually re-appears.
this happens when i havent even got explorer open as i use yahoo bt as my web browser. please help! im confused!

thank you x
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Only Staff members are allowed to give Malware related advice of any kind anywhere on this site. Please do not do so again, unless you have completed our Free Training Program to become a malware staff member.

Thank you

Edited by Kat, 06 February 2007 - 06:38 PM.

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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