Blank Outlook Email
Posted 08 February 2007 - 09:19 AM
Posted 08 February 2007 - 10:05 AM
1. Are you using POP3, IMAP, MAPI (Exchange), or some other email (like Hotmail)?
2. Has the email body ever displayed correctly?
3. Is it all email or from certain senders?
4. What antivirus software are you using? If the answer to #2 is yes, was this the antivirus software you had at that time?
I'd think it's something to do with downloading the full message, as opposed to headers only. From the Tools menu, Options, Mail Setup, Send/Receive button, Edit. Click the account in the left pane, then be sure to check "Download Complete Item including Attachments".
Did that fix it? If not, please post back the answers to the above questions.
Posted 08 February 2007 - 01:49 PM
Thanks for your reply. Here are the answers to your questions....
2. Yes, in fact I can get the text body periodically if I click the email enough or exit Outlook and then reenter it.
3. No. This seems to be a universal problem across all emails.
5. the "Download complete items" was already checked...so back to the drawing board
Posted 08 February 2007 - 02:02 PM
Close Outlook, then go to Control Panel, Mail, Show Profiles, Add. Be sure to click either "Prompt for a Profile" or "Always use this profile" and set it to the new one you're creating. You'll need all the settings for your email account to accomplish this. I'd choose "Prompt for a Profile" just to ensure Outlook does indeed use the newly created profile. Reopen Outlook. If it did not prompt you for a profile, reboot and open Outlook again. If this fixes the problem, we'll just need to retrieve your data from the old profile.
To clarify your answer for #2: has the body of the email ever been visible the way it's supposed to, without having to click a lot or close/reopen Outlook?
Browse to C:\documents and settings\username\Local Settings\Application Data\Microsoft\Outlook. What are the file extensions of the files listed there? Do you have any .OST files or just .PST files?
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