[truder]

Hello,

I just received a phone call from my friend and his computer sytem wont boot up. He has windows XP. He said he tried booting up and all he gets is a black screen with white writing that says "We apalogize for the inconvenience but windows did not sucessfully start. A recent hardware or software change might have caused this".

Any help or suggestions are greatly appreciated.


Thank you,

Truder

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Try hitting the F8 key while the computer is starting up and get into safe mode, there you may be able to use restore to go back to a previous known good date.

SRX660

[SRX660]

Try hitting the F8 key while the computer is starting up and get into safe mode, there you may be able to use restore to go back to a previous known good date.

SRX660

[truder]

If able to get into safe mode, where would I find restore? Is this the same as system restore?

Thanks,

Truder

[123Runner]

Yes it is.