[ultimateslacker2]

We think McAfee crashed her computer in the first place.

I wanna get her AVG Free..

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Hopefully, the two files which stick are because they are loaded as part of the Outlook add in, see if you can move any McAfee folders to my documents and reboot after removing the add in

[Retired Tech]

Hopefully, the two files which stick are because they are loaded as part of the Outlook add in, see if you can move any McAfee folders to my documents and reboot after removing the add in

[linag]

ok, i removed it in outlook and will try to remove the two files now.

the reason we removed mcafee was because the only thing that changed between my computer working just fine and trying to spontaneously reformat the hard drive was this mcafee update...

[linag]

i was able to remove the files, but outlook is still giving me the same message. although the message on startup is gone. any ideas?

[Retired Tech]

Click start then run, type prefetch then press enter, click edit, select all, right click any file, click delete, confirm, restart the PC

Check Outlook, if still the same, open Word, click help, click detect and repair, tick restore shortcuts

[linag]

i messed around with outlook and found a place to uncheck mcafee as an add-in, and the message went away. will your way permanently remove the add-in? then i'll try that...

[linag]

done... just have to restart

[ultimateslacker2]

Alright. Let us know how it went

[linag]

OK. i'm back. looks like it's working just fine.

[Retired Tech]

AVG Free should install now

http://www.filehippo..._avg_antivirus/

Install, update and run it, you can also use AVG anti spyware if you want to

http://www.filehippo...download_ewido/

[linag]

ok, i downloaded avg and am installing it right now. anything else i should do?

[Retired Tech]

Run those for a few days to check they are OK

Then you can look at installing other anti spyware programmes

[linag]

ok! thank you guys so very much!!!!

[linag]

wait!

the outlook message is back...

[Retired Tech]

Click start then search, include hidden and system files, look for McAfee, send anything McAfee to the recycle bin, leave them in the bin until you have restarted the PC a few times, in case you need to restore anything