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Blue Screen, No Internet, No Norton


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#1
neeeee

neeeee

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Hi there,
I got a brand new HP laptop with an official Windows XP and Norton anti-virus protection. After installing a few softwares yesterday, I started having blue screen problems. Everything seems to work fine except:
1) Much slower while restarting windows
2) I'm not able to run Norton, I can't even get to the menu the Norton window just freezes, if I try to scan an item with Norton I get a blue screen
3) I get a blue screen when I start Internet explorer
4) Also I can't open word files. One of the last programs that I installed was a Word to Pdf converter.
I would appreciate any help...
Thnx
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#2
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

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#3
neeeee

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Hi Keith, thank you very much for the advice, but I managed to solve the problem in another way.

When I went home yesterday I turned off the "automatic reboot" option, but it didn't help, I got the same problem immediately after opening the Internet explorer.

Then I wanted to give a last chance to Norton and tried to run it again. Norton was launched after about 45 minutes and even managed to do a full virus scan within the next hour, but it couldn't find a single virus or spyware:)

Next I transferred spyware doctor with a usb stick, set it up and runned, which found out and deleted a total 161 spywares after the scan.

Now the computer seems to be working fine, and I'm definitly not paying for Norton after the trial.
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#4
Retired Tech

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Thank You for letting me know
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