[gostate]

I have a laptop computer that has a Windows ME operating system. I can't get the USB ports to work. When I go to the Device Manager there is a yellow exclaimation mark at the USB on the Device Manager.

I click on the USB and get the following message:

"the NTKERN.VXD device loader could not load the device driver (code 2)"


When I search for the device driver, I get the message:

VIA Tech 3038 PCI to USB Universal Host Controller

It says that the best driver is found and installed. Location of driver
C:\\Windows\ING\USB.INF

when I click this, I get the message: file "hotplug.dll" was not found.

How do I fix this and get the USB ports working?

GOSTATE

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laptop make and model?

[gerryf]

laptop make and model?

[gostate]

the laptop is a COMPAQ

[gostate]

The laptop is a COMPAQ Presario 1200Z

[gerryf]

Odd message.

I don't think this is a problem with the hotplug file, which is a windows file, but some sort of burp with windows ME.

Download the usb system files here:

http://www.usbman.co...E USB Guide.htm

reinstall the USB driver and point to the directory with these files