[dshortt]

I tried to load "Reading Readiness" for my child and it said that I needed to load Quicktime (which I already have several versions of). I told it to load and received 3 errors loading parts of quicktime. Then the screen went black. Now whenever I reboot it starts off normally and then when it is time to go to Desktop it goes black. I can get to Desktop in safe mode but I can't figure out what has been changed. I removed Quicktime and Reading Readiness but that didn't help either.

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desktop goes black....it sounds like a hardware problem, but that is just too much of a coincidence.

Reading readiness is a simple enough program as I recall, that ran in 256 color. No reason things shouldn't work even if the install went bad, assuming your monitor can handle 256 color and 800 by 600...which all but the strangest LCDs would.

This is flat panel or CRT monitor?

Here is what I would try first.

In safe mode, go to device manager (right click MY COMPUTER, choose PROPERTIES, choose DEVICE MANAGER....)

expand display adapter then remove your display adapter

You could also remove the monitor.

Reboot.

Windows will redetect and reload the drivers ... at worst, it will load default drivers, and then you can download new drivers for your paritcular device,

[gerryf]

desktop goes black....it sounds like a hardware problem, but that is just too much of a coincidence.

Reading readiness is a simple enough program as I recall, that ran in 256 color. No reason things shouldn't work even if the install went bad, assuming your monitor can handle 256 color and 800 by 600...which all but the strangest LCDs would.

This is flat panel or CRT monitor?

Here is what I would try first.

In safe mode, go to device manager (right click MY COMPUTER, choose PROPERTIES, choose DEVICE MANAGER....)

expand display adapter then remove your display adapter

You could also remove the monitor.

Reboot.

Windows will redetect and reload the drivers ... at worst, it will load default drivers, and then you can download new drivers for your paritcular device,