[Finsch]

edit 03/13/07: Original Post look below



Problem:
Windows Installer does not work, error 1917: Windows Installer not available

Tried so far:
1. Did everything Whiskeyman asked for
2. Everything under http://support.micro...kb/315346/en-us
3. Reset all rights with subinacl, see post #6, tried to reinstall Windows Installer, seems to fail

The Problem persists!
A reinstallation of Windows Installer seems to fail, see log files in my fourth post, sixth post in total in this thread.



Please help me, I really don't know what to do to install and uninstall programs that make use of the Windows Installer












original post:

Hello everyone

Since some time i am not able to install or unsintall products based on the "Windows Installer". The error is 1719, the windows installer could not be accessed.
After unregistering, reregistering the installer with
msiexec /unregister
msiexec /regserver
both in standard and in safe mode, after renaming and reinstalling the whole thing, i found that nothing works. The problem presists.

Then I noticed that I can only do this procedure with my standard account that DOES HAVE administrator rights. When I log in as admin in safe mode, the procedure fails. So I think my persmissions are messed up, and I want to correct this with subinacl as described in
http://blogs.msdn.co.../04/739820.aspx
for example. Now the thing is, I do not have subinacl. And when I download it, I get subinacl.msi, which I can not install sice the Windows Installer is not working. And I cant fix the Windows Installer since subinacl can not be installed. (edit: got subinacl installed by now)

My problem is pretty much explained in
http://de.wikipedia....erungsdatenbank
, unfortunately in german. It is fixed by installing subinacl by using an old version of msiexec. Unfortunately I do not have such an old version.

What can I do?
I am trying for hours and I am really desperate now.

Edited by Finsch, 13 March 2007 - 05:39 AM.

[Advertisements]

RRead the following instructions from Microsoft.

"Error 1719: The Windows Installer service could not be accessed" error message when you try to add or remove a program

[Whiskeyman]

RRead the following instructions from Microsoft.

"Error 1719: The Windows Installer service could not be accessed" error message when you try to add or remove a program

[Finsch]

I already did all of that.
Registering the regserver only works on my standard account, but NOT on the administrator account.

When logged in as admin in safe mode, i get the error message (german WinXP version:)
"Windows Installer: Ein Ereignis konnte keinen Abonnenten aufrufen"
I think I found the english expression for this error, it's
"An event was unable to invoke any of the subscribers"

I think permissions are not set correctly, preventing the Windows Installer from doing its work.

[Whiskeyman]

Go to Start > Run and type services.msc then hit <Enter>. Scroll down to the Windows Installer service and double click on it. Make sure it is set to Manual.

[Finsch]

Thank you, done that.
But it is already set to manual.

[Finsch]

Hello again

My problem still persists, unfortunately. My windows seems pretty wrecked at the moment, as I can not install or uninstall any program that requires the Windows Installer.

I did some more things in the mean time.

1) I reinstalled the Windows Installer in the latest version with the call
WindowsInstaller-KB893803-v2-x86.exe /passive /norestart /log:c:\msifile.log
in Normal Mode (not safe mode), under my normal login. The log file is attached to this post and called "msifile.log.txt". To me as a beginner it looks as if the installation fails


2) I installed subinacl.msi on another PC, copied the executable on this PC and ran

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

to make sure that installation does not fail because the system does have missing rights.

3) I repeated the installation of the Windows Installer under the same circumstances with
WindowsInstaller-KB893803-v2-x86.exe /passive /norestart /log:c:\msifile2.log
The log file is attached again as "msilogfile2.log.txt".
It looks like installation failed again.

Conclusion:
The Windows Installer still does not work. I have a subinacl available now in case the access rights must be reset. I really need some more help, please

Attached Files

•  msifile.log.txt   9.11KB   334 downloads
•  msifile2.log.txt   9.08KB   353 downloads

[Finsch]

Please help

sorry for the bump.